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Frost Bank — Overview
Overall
Frost Bank is not ranked because we do not have enough data. See how are ranks calculated.

Statistics

Number of Complaints70 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer0.0%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedFebruary, 1899
FDIC Certificate #05510
Number of Branches146 (0 International)
Total Assets$31.5 Million
Total Deposits$26.9 Million
Total Equity Held$3.2 Million
Quarterly Net Income$0.1 Million
percentile

Contact Information

Cooperate Headquarters
100 West Houston Street
San Antonio, TX 78205

Website
www.frostbank.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
http://www.frostmobile.com

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Frost Bank — Summary

Of the 70 complaints again Frost Bank, there have been 25 in the passed 18 months. Of those 25 complaints, 100.0% have been resolved in the customers favor, 0.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Frost Bank has $26.9 million is customer deposits which means there are 0.00 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Financial Summary

Frost Bank was established and FDIC insured in February, 1899. Based on its asset concentration, this institution specializes in commercial lending. Frost Bank has $31.5 Million is assets (58th overall) and holds $26.9 Million is customer deposits (53rd overall).

Frost Bank has 146 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Frost Bank. Click here to see all complaints against Frost Bank.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 9
2 Checking or savings account Other banking product or service Managing an account 5
3 Credit reporting Credit reporting Incorrect information on your report 3
4 Bank account or service Other bank product/service Using a debit or ATM card 1
5 Checking or savings account Checking account Incorrect information on your report 1
6 Checking or savings account Checking account Opening an account 1
7 Debt collection Other debt Communication tactics 1
8 Credit reporting Credit reporting Improper use of your report 1
9 Money transfers Foreign currency exchange Fraud or scam 1
10 Checking or savings account Checking account Problem with a lender or other company charging your account 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/frost-bank