Grades are also broken down by the financial products offered be each institution. Frost Bank is rated "A-" in Bank Account Services. Click on any of the financial products to see how Frost Bank compares.
Frost Bank has received 27 consumer complaints since September, 2012 – more than 80% of other banks.
Of those complaints, 96.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Frost Bank meets the 60-day response deadline less frequently than 63.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.5% of customers dispute Frost Bank's response to complaints — worse than 50.2% of other companies.
Most of Frost Bank's customers complain about bank account or services with the primary issue being "deposits and withdrawals."
Frost Bank is primarily a commercial bank with a commercial lending specialization. Frost Bank is based in San Antonio, Texas and is the 37th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Frost Bank receives far more complaints than most other banks. Frost Bank recieves more complaints per customer than 96% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Deposits and withdrawals||8|
|2||Bank account or service||Checking account||Account opening, closing, or management||7|
|3||Bank account or service||Checking account||Problems caused by my funds being low||3|
|4||Money transfers||International money transfer||Fraud or scam||2|
|5||Bank account or service||Savings account||Account opening, closing, or management||2|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||2|
|7||Bank account or service||Checking account||Using a debit or ATM card||1|
|8||Bank account or service||Other bank product/service||Account opening, closing, or management||1|
|9||Credit card||Billing disputes||1|
|10||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||23||22 (95.7%)||3 (13%)|
|2||Closed||3||3 (100%)||1 (33.3%)|
|3||Closed with monetary relief||2||2 (100%)||0 (0%)|
|4||Closed with non-monetary relief||1||1 (100%)||1 (100%)|