Gateway Funding

Report Card
C-
Overall Grade
C-
Mortgages Grade
Gateway Funding is rated overall in the bottom 21 percentile (out of 100) based on 24 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95.8%
Resolutions Disputed by Customer20.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Gateway Funding logo

Grade Summary

Overall, Gateway Funding received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Gateway Funding is rated "C-" in Mortgages. Click on any of the financial products to see how Gateway Funding compares.

Overview

Gateway Funding has received 24 consumer complaints since February, 2012 – more than 78% of other banks.

Of those complaints, 95.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Gateway Funding meets the 60-day response deadline less frequently than 66.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.8% of customers dispute Gateway Funding's response to complaints — worse than 60.9% of other companies.

Most of Gateway Funding's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."

Complaints by Product
Complaints by State
Complaints Against Gateway Funding
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageApplication, originator, mortgage broker9
2MortgageConventional fixed mortgageSettlement process and costs5
3MortgageOther mortgageLoan servicing, payments, escrow account4
4MortgageConventional fixed mortgageCredit decision / Underwriting3
5MortgageOther mortgageApplication, originator, mortgage broker2
6MortgageOther mortgageLoan modification,collection,foreclosure1
7MortgageReverse mortgageApplication, originator, mortgage broker1
8MortgageFHA mortgageLoan servicing, payments, escrow account1
9MortgageVA mortgageLoan servicing, payments, escrow account1
10MortgageConventional fixed mortgageLoan servicing, payments, escrow account1
Responses From Gateway Funding
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1414 (100%)3 (21.4%)
2Closed with non-monetary relief66 (100%)4 (66.7%)
3Closed66 (100%)1 (16.7%)
4Closed with monetary relief54 (80%)0 (0%)
Complaints over the Past Year