Grades are also broken down by the financial products offered be each institution. Gateway Funding is rated "C-" in Mortgages. Click on any of the financial products to see how Gateway Funding compares.
Gateway Funding has received 24 consumer complaints since February, 2012 – more than 78% of other banks.
Of those complaints, 95.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Gateway Funding meets the 60-day response deadline less frequently than 66.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.8% of customers dispute Gateway Funding's response to complaints — worse than 60.9% of other companies.
Most of Gateway Funding's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||9|
|2||Mortgage||Conventional fixed mortgage||Settlement process and costs||5|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|4||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||3|
|5||Mortgage||Other mortgage||Application, originator, mortgage broker||2|
|6||Mortgage||Other mortgage||Loan modification,collection,foreclosure||1|
|7||Mortgage||Reverse mortgage||Application, originator, mortgage broker||1|
|8||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||1|
|9||Mortgage||VA mortgage||Loan servicing, payments, escrow account||1|
|10||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||14||14 (100%)||3 (21.4%)|
|2||Closed with non-monetary relief||6||6 (100%)||4 (66.7%)|
|3||Closed||6||6 (100%)||1 (16.7%)|
|4||Closed with monetary relief||5||4 (80%)||0 (0%)|