GC Services Limited Partnership

Report Card
B
Overall Grade
B-
Debt Collection Grade
GC Services Limited Partnership is rated overall in the top 68 percentile (out of 100) based on 159 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.7%
Resolutions Disputed by Customer13.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
GC Services Limited Partnership logo

Grade Summary

Overall, GC Services Limited Partnership received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. GC Services Limited Partnership is rated "B-" in Debt Collection. Click on any of the financial products to see how GC Services Limited Partnership compares.

Overview

GC Services Limited Partnership has received 159 consumer complaints since September, 2012 – more than 94% of other banks.

Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' GC Services Limited Partnership meets the 60-day response deadline more frequently than 51.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.2% of customers dispute GC Services Limited Partnership's response to complaints — better than 73.2% of other companies.

Most of GC Services Limited Partnership's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against GC Services Limited Partnership
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCommunication tactics23
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed20
3Debt collectionCont'd attempts collect debt not owed11
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed10
5Debt collectionCredit cardCommunication tactics9
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt9
7Debt collectionFederal student loanCommunication tactics8
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt6
9Debt collectionImproper contact or sharing of info6
10Debt collectionFederal student loanCont'd attempts collect debt not owed6
Responses From GC Services Limited Partnership
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation110110 (100%)19 (17.3%)
2Closed with non-monetary relief110108 (98.2%)13 (11.8%)
3Closed11 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year