Grades are also broken down by the financial products offered be each institution. GC Services Limited Partnership is rated "B-" in Debt Collection. Click on any of the financial products to see how GC Services Limited Partnership compares.
GC Services Limited Partnership has received 159 consumer complaints since September, 2012 – more than 94% of other banks.
Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' GC Services Limited Partnership meets the 60-day response deadline more frequently than 51.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.2% of customers dispute GC Services Limited Partnership's response to complaints — better than 73.2% of other companies.
Most of GC Services Limited Partnership's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Communication tactics||23|
|2||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||20|
|3||Debt collection||Cont'd attempts collect debt not owed||11|
|4||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||10|
|5||Debt collection||Credit card||Communication tactics||9|
|6||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||9|
|7||Debt collection||Federal student loan||Communication tactics||8|
|8||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||6|
|9||Debt collection||Improper contact or sharing of info||6|
|10||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||110||110 (100%)||19 (17.3%)|
|2||Closed with non-monetary relief||110||108 (98.2%)||13 (11.8%)|
|3||Closed||1||1 (100%)||0 (0%)|
|4||Closed with monetary relief||1||1 (100%)||0 (0%)|