GE Capital Retail

Report Card
B
Overall Grade
D
Mortgages Grade
B
Debt Collection Grade
C
Credit Reporting Grade
GE Capital Retail is rated overall in the top 71 percentile (out of 100) based on 5,860 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer14%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
GE Capital Retail logo

Grade Summary

Overall, GE Capital Retail received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. GE Capital Retail is rated "D" in Mortgages, "B" in Debt Collection, "C" in Credit Reporting, and "B-" in Credit Cards. Click on any of the financial products to see how GE Capital Retail compares.

Overview

GE Capital Retail has received 5,860 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' GE Capital Retail meets the 60-day response deadline more frequently than 63.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute GE Capital Retail's response to complaints — better than 69.7% of other companies.

Most of GE Capital Retail's customers complain about credit cards with the primary issue being "billing disputes."

Complaints by Product
Complaints by State
Complaints Against GE Capital Retail
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit cardBilling disputes912
2Credit cardAPR or interest rate467
3Credit cardOther433
4Credit cardIdentity theft / Fraud / Embezzlement371
5Credit cardLate fee352
6Credit cardClosing/Cancelling account321
7Credit cardCredit determination248
8Credit cardBilling statement200
9Debt collectionCredit cardCommunication tactics188
10Credit cardPayoff process184
Responses From GE Capital Retail
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3,4373,437 (100%)665 (19.3%)
2Closed with monetary relief2,0202,020 (100%)180 (8.9%)
3Closed with non-monetary relief937937 (100%)84 (9%)
4Closed without relief345345 (100%)65 (18.8%)
5Closed with relief245245 (100%)21 (8.6%)
6Closed108 (80%)5 (50%)
Complaints over the Past Year