Grades are also broken down by the financial products offered be each institution. GE Capital Retail is rated "D" in Mortgages, "B" in Debt Collection, "C" in Credit Reporting, and "B-" in Credit Cards. Click on any of the financial products to see how GE Capital Retail compares.
GE Capital Retail has received 5,860 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' GE Capital Retail meets the 60-day response deadline more frequently than 63.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute GE Capital Retail's response to complaints — better than 69.7% of other companies.
Most of GE Capital Retail's customers complain about credit cards with the primary issue being "billing disputes."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit card||Billing disputes||912|
|2||Credit card||APR or interest rate||467|
|4||Credit card||Identity theft / Fraud / Embezzlement||371|
|5||Credit card||Late fee||352|
|6||Credit card||Closing/Cancelling account||321|
|7||Credit card||Credit determination||248|
|8||Credit card||Billing statement||200|
|9||Debt collection||Credit card||Communication tactics||188|
|10||Credit card||Payoff process||184|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||3,437||3,437 (100%)||665 (19.3%)|
|2||Closed with monetary relief||2,020||2,020 (100%)||180 (8.9%)|
|3||Closed with non-monetary relief||937||937 (100%)||84 (9%)|
|4||Closed without relief||345||345 (100%)||65 (18.8%)|
|5||Closed with relief||245||245 (100%)||21 (8.6%)|
|6||Closed||10||8 (80%)||5 (50%)|