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General Motors Financial Company, Inc. — Overview
General Motors Financial Company, Inc. is rated overall in the bottom 14th percentile based on 1,197 customer complaints.


Number of Complaints1,197 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer7.9%
Complaints Resolved in Customer's Favor99.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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General Motors Financial Company, Inc. — Summary

General Motors Financial Company, Inc. is ranked 355th out of 3,648 banks. That puts General Motors Financial in the bottom 13th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,197 complaints against General Motors Financial and 1,002,502 complaints total.

Of the 1,197 complaints again General Motors Financial, there have been 559 in the passed 18 months. Of those 559 complaints, 99.0% have been resolved in the customers favor, 7.9% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. General Motors Financial Company, Inc. is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.

General Motors Financial Company, Inc. is rated "C" in Vehicle Loan or Lease; "B+" in Credit Reporting; "F" in Consumer Loan; and "D-" in Debt Collection.

Click here to see Complete General Motors Financial Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against General Motors Financial Company, Inc.. Click here to see all complaints against General Motors Financial.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 74
2 Credit reporting Credit reporting Improper use of your report 67
3 Vehicle loan or lease Lease Managing the loan or lease 53
4 Vehicle loan or lease Loan Managing the loan or lease 47
5 Vehicle loan or lease Loan Struggling to pay your loan 38
6 Consumer Loan Vehicle loan Managing the loan or lease 37
7 Vehicle loan or lease Loan Problems at the end of the loan or lease 24
8 Consumer Loan Vehicle lease Managing the loan or lease 21
9 Consumer Loan Vehicle loan Problems when you are unable to pay 20
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 20
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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