BankRank.org logo General Motors Financial BankRank.org

General Motors Financial Company, Inc. — Overview
General Motors Financial Company, Inc. is rated overall in the bottom 26th percentile based on 1,369 customer complaints.

Statistics

Number of Complaints1,369 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.4%
Complaints Resolved in Customer's Favor99.3%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
26th
percentile

Contact Information

Not Available

Back to BankRank.org/Banks Top of Page
General Motors Financial Company, Inc. — Summary

General Motors Financial Company, Inc. is ranked 312th out of 3,688 banks. That puts General Motors Financial in the bottom 25th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,369 complaints against General Motors Financial and 1,058,614 complaints total.

Of the 1,369 complaints again General Motors Financial, there have been 640 in the passed 18 months. Of those 640 complaints, 99.3% have been resolved in the customers favor, 4.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. General Motors Financial Company, Inc. is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.

General Motors Financial Company, Inc. is rated "C+" in Vehicle Loan or Lease; "D+" in Credit Reporting; "C-" in Consumer Loan; and "A-" in Debt Collection.

Click here to see Complete General Motors Financial Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against General Motors Financial Company, Inc.. Click here to see all complaints against General Motors Financial.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 109
2 Credit reporting Credit reporting Improper use of your report 90
3 Vehicle loan or lease Lease Managing the loan or lease 67
4 Vehicle loan or lease Loan Managing the loan or lease 54
5 Vehicle loan or lease Loan Struggling to pay your loan 45
6 Vehicle loan or lease Loan Incorrect information on your report 34
7 Vehicle loan or lease Loan Problems at the end of the loan or lease 34
8 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 30
9 Vehicle loan or lease Lease Problems at the end of the loan or lease 29
10 Vehicle loan or lease Loan Getting a loan or lease 19
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/general-motors-financial-company-inc