Generation Mortgage

Report Card
C-
Overall Grade
C
Mortgages Grade
Generation Mortgage is rated overall in the bottom 17 percentile (out of 100) based on 44 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner93.2%
Resolutions Disputed by Customer20.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Generation Mortgage logo

Grade Summary

Overall, Generation Mortgage received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Generation Mortgage is rated "C" in Mortgages. Click on any of the financial products to see how Generation Mortgage compares.

Overview

Generation Mortgage has received 44 consumer complaints since January, 2012 – more than 86% of other banks.

Of those complaints, 93.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Generation Mortgage meets the 60-day response deadline less frequently than 74% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.5% of customers dispute Generation Mortgage's response to complaints — worse than 58.9% of other companies.

Most of Generation Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Generation Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageReverse mortgageLoan servicing, payments, escrow account14
2MortgageReverse mortgageLoan modification,collection,foreclosure14
3MortgageReverse mortgageApplication, originator, mortgage broker9
4MortgageReverse mortgageSettlement process and costs5
5MortgageOther mortgageLoan servicing, payments, escrow account3
6MortgageReverse mortgageCredit decision / Underwriting2
7Consumer loanTitle loanPayment to acct not credited1
8Money transfersDomestic (US) money transferMoney was not available when promised1
9Debt collectionMortgageDisclosure verification of debt1
10MortgageHome equity loan or line of creditLoan servicing, payments, escrow account1
Responses From Generation Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5048 (96%)11 (22%)
2Closed with monetary relief11 (100%)0 (0%)
3Untimely response10 (0%)0 (0%)
Complaints over the Past Year