Grades are also broken down by the financial products offered be each institution. Genesis Lending is rated "B-" in Student Loans. Click on any of the financial products to see how Genesis Lending compares.
Genesis Lending has received 87 consumer complaints since June, 2012 – more than 91% of other banks.
Of those complaints, 94.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Genesis Lending meets the 60-day response deadline less frequently than 71% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.5% of customers dispute Genesis Lending's response to complaints — better than 79.3% of other companies.
Most of Genesis Lending's customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||183|
|2||Student loan||Non-federal student loan||Can't repay my loan||117|
|3||Student loan||Non-federal student loan||Getting a loan||23|
|4||Student loan||Non-federal student loan||Repaying your loan||3|
|5||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||1|
|6||Credit reporting||Improper use of my credit report||1|
|7||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||1|
|8||Debt collection||Non-federal student loan||Communication tactics||1|
|9||Debt collection||Other (phone, health club, etc.)||Communication tactics||1|
|10||Debt collection||Federal student loan||False statements or representation||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||331||322 (97.3%)||45 (13.6%)|
|2||Closed with non-monetary relief||2||2 (100%)||0 (0%)|
|3||Closed with monetary relief||1||0 (0%)||0 (0%)|