BankRank.org logo Genesis Lending BankRank.org

Genesis Lending — Overview
Overall
Genesis Lending is not ranked because we do not have enough data. See how are ranks calculated.

Statistics

Number of Complaints494 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner76.0%
Resolutions Disputed by Customer8.0%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
percentile

Contact Information

Not Available

Back to BankRank.org/Banks Top of Page
Genesis Lending — Summary

Of the 494 complaints again Genesis Lending, there have been 25 in the passed 18 months. Of those 25 complaints, 100.0% have been resolved in the customers favor, 8.0% have been disputed by the customer, and 76.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Genesis Lending. Click here to see all complaints against Genesis Lending.

# Product Sub-Product Issue Count
1 Student loan Non-federal student loan Dealing with my lender or servicer 9
2 Student loan Private student loan Dealing with your lender or servicer 4
3 Student loan Private student loan Struggling to repay your loan 3
4 Student loan Federal student loan servicing Dealing with your lender or servicer 2
5 Student loan Non-federal student loan Can't repay my loan 1
6 Debt collection Other debt Communication tactics 1
7 Student loan Private student loan Getting a loan 1
8 Debt collection Credit card debt Communication tactics 1
9 Credit card Store credit card Problem when making payments 1
10 Student loan Federal student loan servicing Struggling to repay your loan 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/genesis-lending