Genesis Lending

Report Card
B-
Overall Grade
B-
Student Loans Grade
Genesis Lending is rated overall in the top 56 percentile (out of 100) based on 87 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner94.3%
Resolutions Disputed by Customer11.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Genesis Lending logo

Grade Summary

Overall, Genesis Lending received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Genesis Lending is rated "B-" in Student Loans. Click on any of the financial products to see how Genesis Lending compares.

Overview

Genesis Lending has received 87 consumer complaints since June, 2012 – more than 91% of other banks.

Of those complaints, 94.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Genesis Lending meets the 60-day response deadline less frequently than 71% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.5% of customers dispute Genesis Lending's response to complaints — better than 79.3% of other companies.

Most of Genesis Lending's customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against Genesis Lending
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer183
2Student loanNon-federal student loanCan't repay my loan117
3Student loanNon-federal student loanGetting a loan23
4Student loanNon-federal student loanRepaying your loan3
5Debt collectionFederal student loanCont'd attempts collect debt not owed1
6Credit reportingImproper use of my credit report1
7Debt collectionNon-federal student loanCont'd attempts collect debt not owed1
8Debt collectionNon-federal student loanCommunication tactics1
9Debt collectionOther (phone, health club, etc.)Communication tactics1
10Debt collectionFederal student loanFalse statements or representation1
Responses From Genesis Lending
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation331322 (97.3%)45 (13.6%)
2Closed with non-monetary relief22 (100%)0 (0%)
3Closed with monetary relief10 (0%)0 (0%)
Complaints over the Past Year