Gila LLC

Report Card
B
Overall Grade
B
Debt Collection Grade
Gila LLC is rated overall in the top 76 percentile (out of 100) based on 86 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16.3%
Average Time Until Resolution21 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Gila LLC logo

Grade Summary

Overall, Gila LLC received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Gila LLC is rated "B" in Debt Collection. Click on any of the financial products to see how Gila LLC compares.

Overview

Gila LLC has received 86 consumer complaints since July, 2013 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Gila LLC meets the 60-day response deadline more frequently than 81.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.3% of customers dispute Gila LLC's response to complaints — better than 60.5% of other companies.

Most of Gila LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Gila LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed32
2Debt collectionCommunication tactics20
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed17
4Debt collectionOther (phone, health club, etc.)Communication tactics7
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
7Debt collectionOther (phone, health club, etc.)False statements or representation4
8Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info3
9Debt collectionTaking/threatening an illegal action2
10Debt collectionFederal student loanCont'd attempts collect debt not owed2
Responses From Gila LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation112112 (100%)18 (16.1%)
2Closed with non-monetary relief1111 (100%)0 (0%)
3Closed11 (100%)0 (0%)
Complaints over the Past Year