Global Recovery Group

Report Card
C+
Overall Grade
C+
Debt Collection Grade
Global Recovery Group is rated overall in the bottom 42 percentile (out of 100) based on 77 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner53.2%
Resolutions Disputed by Customer6.5%
Average Time Until Resolution46 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Global Recovery Group logo

Grade Summary

Overall, Global Recovery Group received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Global Recovery Group is rated "C+" in Debt Collection. Click on any of the financial products to see how Global Recovery Group compares.

Overview

Global Recovery Group has received 77 consumer complaints since September, 2013 – more than 90% of other banks.

Of those complaints, 53.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Global Recovery Group meets the 60-day response deadline less frequently than 96.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 6.5% of customers dispute Global Recovery Group's response to complaints — better than 93.2% of other companies.

Most of Global Recovery Group's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against Global Recovery Group
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanCommunication tactics9
2Debt collectionPayday loanImproper contact or sharing of info8
3Debt collectionPayday loanTaking/threatening an illegal action7
4Debt collectionPayday loanCommunication tactics7
5Debt collectionCommunication tactics6
6Debt collectionPayday loanCont'd attempts collect debt not owed6
7Debt collectionTaking/threatening an illegal action6
8Debt collectionImproper contact or sharing of info4
9Debt collectionCredit cardCommunication tactics4
10Debt collectionPayday loanImproper contact or sharing of info3
Responses From Global Recovery Group
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4730 (63.8%)6 (12.8%)
2Untimely response250 (0%)0 (0%)
3Closed1911 (57.9%)1 (5.3%)
4Closed with non-monetary relief42 (50%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
6In progress10 (0%)0 (0%)
Complaints over the Past Year