Grades are also broken down by the financial products offered be each institution. Global Recovery Group is rated "C+" in Debt Collection. Click on any of the financial products to see how Global Recovery Group compares.
Global Recovery Group has received 77 consumer complaints since September, 2013 – more than 90% of other banks.
Of those complaints, 53.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Global Recovery Group meets the 60-day response deadline less frequently than 96.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 6.5% of customers dispute Global Recovery Group's response to complaints — better than 93.2% of other companies.
Most of Global Recovery Group's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Communication tactics||9|
|2||Debt collection||Payday loan||Improper contact or sharing of info||8|
|3||Debt collection||Payday loan||Taking/threatening an illegal action||7|
|4||Debt collection||Payday loan||Communication tactics||7|
|5||Debt collection||Communication tactics||6|
|6||Debt collection||Payday loan||Cont'd attempts collect debt not owed||6|
|7||Debt collection||Taking/threatening an illegal action||6|
|8||Debt collection||Improper contact or sharing of info||4|
|9||Debt collection||Credit card||Communication tactics||4|
|10||Debt collection||Payday loan||Improper contact or sharing of info||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||47||30 (63.8%)||6 (12.8%)|
|2||Untimely response||25||0 (0%)||0 (0%)|
|3||Closed||19||11 (57.9%)||1 (5.3%)|
|4||Closed with non-monetary relief||4||2 (50%)||0 (0%)|
|5||Closed with monetary relief||1||1 (100%)||0 (0%)|
|6||In progress||1||0 (0%)||0 (0%)|