GM Financial

Report Card
C
Overall Grade
C
Debt Collection Grade
C-
Consumer Loans Grade
GM Financial is rated overall in the bottom 25 percentile (out of 100) based on 290 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer24.5%
Average Time Until Resolution31 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
GM Financial logo

Grade Summary

Overall, GM Financial received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. GM Financial is rated "C" in Debt Collection, and "C-" in Consumer Loans. Click on any of the financial products to see how GM Financial compares.

Overview

GM Financial has received 290 consumer complaints since April, 2012 – more than 96% of other banks.

Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' GM Financial meets the 60-day response deadline more frequently than 56% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.5% of customers dispute GM Financial's response to complaints — worse than 78% of other companies.

Most of GM Financial's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."

Complaints by Product
Complaints by State
Complaints Against GM Financial
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanProblems when you are unable to pay109
2Consumer loanVehicle loanManaging the loan or lease102
3Consumer loanVehicle loanTaking out the loan or lease32
4Consumer loanVehicle leaseManaging the loan or lease19
5Consumer loanVehicle loanShopping for a loan or lease14
6Debt collectionAutoCommunication tactics8
7Debt collectionAutoFalse statements or representation6
8Debt collectionAutoDisclosure verification of debt6
9Bank account or serviceOther bank product/serviceAccount opening, closing, or management5
10Consumer loanVehicle leaseProblems when you are unable to pay5
Responses From GM Financial
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation319317 (99.4%)92 (28.8%)
2Closed with non-monetary relief2121 (100%)1 (4.8%)
3Closed1010 (100%)2 (20%)
4Closed with monetary relief77 (100%)0 (0%)
5Untimely response10 (0%)0 (0%)
6In progress11 (100%)0 (0%)
Complaints over the Past Year