Grades are also broken down by the financial products offered be each institution. GM Financial is rated "C" in Debt Collection, and "C-" in Consumer Loans. Click on any of the financial products to see how GM Financial compares.
GM Financial has received 290 consumer complaints since April, 2012 – more than 96% of other banks.
Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' GM Financial meets the 60-day response deadline more frequently than 56% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.5% of customers dispute GM Financial's response to complaints — worse than 78% of other companies.
Most of GM Financial's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Problems when you are unable to pay||109|
|2||Consumer loan||Vehicle loan||Managing the loan or lease||102|
|3||Consumer loan||Vehicle loan||Taking out the loan or lease||32|
|4||Consumer loan||Vehicle lease||Managing the loan or lease||19|
|5||Consumer loan||Vehicle loan||Shopping for a loan or lease||14|
|6||Debt collection||Auto||Communication tactics||8|
|7||Debt collection||Auto||False statements or representation||6|
|8||Debt collection||Auto||Disclosure verification of debt||6|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||5|
|10||Consumer loan||Vehicle lease||Problems when you are unable to pay||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||319||317 (99.4%)||92 (28.8%)|
|2||Closed with non-monetary relief||21||21 (100%)||1 (4.8%)|
|3||Closed||10||10 (100%)||2 (20%)|
|4||Closed with monetary relief||7||7 (100%)||0 (0%)|
|5||Untimely response||1||0 (0%)||0 (0%)|
|6||In progress||1||1 (100%)||0 (0%)|