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Great Lakes — Overview
Great Lakes is rated overall in the top 62nd percentile based on 1,101 customer complaints.

Statistics

Number of Complaints1,101 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.3%
Resolutions Disputed by Customer3.6%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
62nd
percentile

Contact Information

Not Available

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Great Lakes — Summary

Great Lakes is ranked 156th out of 3,688 banks. That puts Great Lakes in the top 63nd percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,101 complaints against Great Lakes and 1,058,614 complaints total.

Of the 1,101 complaints again Great Lakes, there have been 566 in the passed 18 months. Of those 566 complaints, 100.0% have been resolved in the customers favor, 3.6% have been disputed by the customer, and 98.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Great Lakes is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.

Great Lakes is rated "A-" in Student Loan; "A" in Credit Reporting; and "A" in Debt Collection.

Click here to see Complete Great Lakes Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Great Lakes. Click here to see all complaints against Great Lakes.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 193
2 Student loan Federal student loan servicing Struggling to repay your loan 84
3 Credit reporting Credit reporting Incorrect information on your report 67
4 Student loan Federal student loan servicing Dealing with my lender or servicer 38
5 Student loan Private student loan Dealing with your lender or servicer 31
6 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 23
7 Student loan Federal student loan servicing Incorrect information on your report 19
8 Student loan Private student loan Struggling to repay your loan 16
9 Debt collection Federal student loan debt Attempts to collect debt not owed 11
10 Debt collection Federal student loan debt False statements or representation 11
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/great-lakes