Grades are also broken down by the financial products offered be each institution. Green Tree Servicing, LLC is rated "B-" in Mortgages, "C" in Debt Collection, "C+" in Bank Account Services, and "B-" in Consumer Loans. Click on any of the financial products to see how Green Tree Servicing, LLC compares.
Green Tree Servicing, LLC has received 5,360 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Green Tree Servicing, LLC meets the 60-day response deadline more frequently than 60.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.3% of customers dispute Green Tree Servicing, LLC's response to complaints — worse than 68.3% of other companies.
Most of Green Tree Servicing, LLC's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
Green Tree Servicing, LLC is primarily with no specific specialization. Green Tree Servicing, LLC is based in , and is the th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Green Tree Servicing, LLC receives far more complaints than most other banks. Green Tree Servicing, LLC recieves more complaints per customer than 100% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||1,878|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||949|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||903|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||660|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||300|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||258|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||214|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||159|
|9||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||113|
|10||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||103|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||5,791||5,780 (99.8%)||1,331 (23%)|
|2||Closed without relief||229||229 (100%)||50 (21.8%)|
|3||In progress||222||222 (100%)||0 (0%)|
|4||Closed with non-monetary relief||146||145 (99.3%)||31 (21.2%)|
|5||Closed||47||46 (97.9%)||17 (36.2%)|
|6||Closed with monetary relief||43||41 (95.3%)||6 (14%)|
|7||Closed with relief||16||16 (100%)||6 (37.5%)|
|8||Untimely response||1||0 (0%)||0 (0%)|