Green Tree Servicing, LLC

Report Card
C+
Overall Grade
B-
Mortgages Grade
C
Debt Collection Grade
C+
Bank Account Services Grade
Green Tree Servicing, LLC is rated overall in the bottom 37 percentile (out of 100) based on 5,360 customer complaints.

Statistics

Complaints Currently In-Progress52
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer22.3%
Average Time Until Resolution34 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Green Tree Servicing, LLC logo

Grade Summary

Overall, Green Tree Servicing, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Green Tree Servicing, LLC is rated "B-" in Mortgages, "C" in Debt Collection, "C+" in Bank Account Services, and "B-" in Consumer Loans. Click on any of the financial products to see how Green Tree Servicing, LLC compares.

Overview

Green Tree Servicing, LLC has received 5,360 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Green Tree Servicing, LLC meets the 60-day response deadline more frequently than 60.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.3% of customers dispute Green Tree Servicing, LLC's response to complaints — worse than 68.3% of other companies.

Most of Green Tree Servicing, LLC's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Green Tree Servicing, LLC is primarily with no specific specialization. Green Tree Servicing, LLC is based in , and is the th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Green Tree Servicing, LLC receives far more complaints than most other banks. Green Tree Servicing, LLC recieves more complaints per customer than 100% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Complaints by Product
Complaints by State
Complaints Against Green Tree Servicing, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account1,878
2MortgageOther mortgageLoan modification,collection,foreclosure949
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure903
4MortgageOther mortgageLoan servicing, payments, escrow account660
5MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account300
6MortgageFHA mortgageLoan servicing, payments, escrow account258
7MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure214
8MortgageFHA mortgageLoan modification,collection,foreclosure159
9MortgageConventional fixed mortgageApplication, originator, mortgage broker113
10MortgageHome equity loan or line of creditLoan servicing, payments, escrow account103
Responses From Green Tree Servicing, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5,7915,780 (99.8%)1,331 (23%)
2Closed without relief229229 (100%)50 (21.8%)
3In progress222222 (100%)0 (0%)
4Closed with non-monetary relief146145 (99.3%)31 (21.2%)
5Closed4746 (97.9%)17 (36.2%)
6Closed with monetary relief4341 (95.3%)6 (14%)
7Closed with relief1616 (100%)6 (37.5%)
8Untimely response10 (0%)0 (0%)
Complaints over the Past Year