Guaranteed Rate

Report Card
C+
Overall Grade
C
Mortgages Grade
Guaranteed Rate is rated overall in the bottom 41 percentile (out of 100) based on 41 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer26.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Guaranteed Rate logo

Grade Summary

Overall, Guaranteed Rate received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Guaranteed Rate is rated "C" in Mortgages. Click on any of the financial products to see how Guaranteed Rate compares.

Overview

Guaranteed Rate has received 41 consumer complaints since February, 2012 – more than 85% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Guaranteed Rate meets the 60-day response deadline more frequently than 79.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.8% of customers dispute Guaranteed Rate's response to complaints — worse than 83.9% of other companies.

Most of Guaranteed Rate's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."

Complaints by Product
Complaints by State
Complaints Against Guaranteed Rate
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageApplication, originator, mortgage broker11
2MortgageOther mortgageApplication, originator, mortgage broker6
3MortgageConventional fixed mortgageSettlement process and costs6
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account6
5MortgageFHA mortgageApplication, originator, mortgage broker3
6MortgageConventional fixed mortgageCredit decision / Underwriting3
7MortgageFHA mortgageLoan modification,collection,foreclosure2
8MortgageOther mortgageCredit decision / Underwriting2
9MortgageOther mortgageLoan modification,collection,foreclosure2
10MortgageConventional adjustable mortgage (ARM)Application, originator, mortgage broker1
Responses From Guaranteed Rate
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3737 (100%)14 (37.8%)
2Closed with monetary relief99 (100%)0 (0%)
Complaints over the Past Year