Grades are also broken down by the financial products offered be each institution. Guaranteed Rate is rated "C" in Mortgages. Click on any of the financial products to see how Guaranteed Rate compares.
Guaranteed Rate has received 41 consumer complaints since February, 2012 – more than 85% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Guaranteed Rate meets the 60-day response deadline more frequently than 79.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.8% of customers dispute Guaranteed Rate's response to complaints — worse than 83.9% of other companies.
Most of Guaranteed Rate's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||11|
|2||Mortgage||Other mortgage||Application, originator, mortgage broker||6|
|3||Mortgage||Conventional fixed mortgage||Settlement process and costs||6|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||6|
|5||Mortgage||FHA mortgage||Application, originator, mortgage broker||3|
|6||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||3|
|7||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||2|
|8||Mortgage||Other mortgage||Credit decision / Underwriting||2|
|9||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Application, originator, mortgage broker||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||37||37 (100%)||14 (37.8%)|
|2||Closed with monetary relief||9||9 (100%)||0 (0%)|