Guild Mortgage

Report Card
C-
Overall Grade
C-
Mortgages Grade
Guild Mortgage is rated overall in the bottom 14 percentile (out of 100) based on 70 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer31.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Guild Mortgage logo

Grade Summary

Overall, Guild Mortgage received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Guild Mortgage is rated "C-" in Mortgages. Click on any of the financial products to see how Guild Mortgage compares.

Overview

Guild Mortgage has received 70 consumer complaints since December, 2011 – more than 90% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Guild Mortgage meets the 60-day response deadline less frequently than 50.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 31.4% of customers dispute Guild Mortgage's response to complaints — worse than 91% of other companies.

Most of Guild Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Guild Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageFHA mortgageLoan modification,collection,foreclosure10
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure10
3MortgageOther mortgageLoan modification,collection,foreclosure8
4MortgageFHA mortgageApplication, originator, mortgage broker8
5MortgageConventional fixed mortgageApplication, originator, mortgage broker7
6MortgageFHA mortgageLoan servicing, payments, escrow account7
7MortgageConventional fixed mortgageLoan servicing, payments, escrow account6
8MortgageOther mortgageLoan servicing, payments, escrow account4
9MortgageVA mortgageLoan modification,collection,foreclosure3
10MortgageOther mortgageSettlement process and costs3
Responses From Guild Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6766 (98.5%)21 (31.3%)
2Closed without relief55 (100%)1 (20%)
3In progress22 (100%)0 (0%)
4Closed with monetary relief22 (100%)0 (0%)
5Closed with relief11 (100%)0 (0%)
6Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year