Grades are also broken down by the financial products offered be each institution. Guild Mortgage is rated "C-" in Mortgages. Click on any of the financial products to see how Guild Mortgage compares.
Guild Mortgage has received 70 consumer complaints since December, 2011 – more than 90% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Guild Mortgage meets the 60-day response deadline less frequently than 50.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 31.4% of customers dispute Guild Mortgage's response to complaints — worse than 91% of other companies.
Most of Guild Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||10|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||10|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||8|
|4||Mortgage||FHA mortgage||Application, originator, mortgage broker||8|
|5||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||7|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||7|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||6|
|8||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|9||Mortgage||VA mortgage||Loan modification,collection,foreclosure||3|
|10||Mortgage||Other mortgage||Settlement process and costs||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||67||66 (98.5%)||21 (31.3%)|
|2||Closed without relief||5||5 (100%)||1 (20%)|
|3||In progress||2||2 (100%)||0 (0%)|
|4||Closed with monetary relief||2||2 (100%)||0 (0%)|
|5||Closed with relief||1||1 (100%)||0 (0%)|
|6||Closed with non-monetary relief||1||1 (100%)||0 (0%)|