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Guild Mortgage Company — Overview
A- Overall
Guild Mortgage Company is rated overall in the top 91th percentile based on 186 customer complaints.

Statistics

Number of Complaints186 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.2%
Resolutions Disputed by Customer1.8%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
91th
percentile

Contact Information

Not Available

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Guild Mortgage Company — Summary

Guild Mortgage Company is ranked 37th out of 3,648 banks. That puts Guild Mortgage in the top 91th percentile and gives them an overall grade of "A-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 186 complaints against Guild Mortgage and 1,002,502 complaints total.

Of the 186 complaints again Guild Mortgage, there have been 51 in the passed 18 months. Of those 51 complaints, 100.0% have been resolved in the customers favor, 1.8% have been disputed by the customer, and 98.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Guild Mortgage Company is graded in 0 categories of financial products they offer. The top 2 categories are Mortgage and Credit Reporting.

Guild Mortgage Company is rated

Click here to see Complete Guild Mortgage Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Guild Mortgage Company. Click here to see all complaints against Guild Mortgage.

# Product Sub-Product Issue Count
1 Mortgage FHA mortgage Loan servicing, payments, escrow account 6
2 Mortgage FHA mortgage Closing on a mortgage 5
3 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 3
4 Credit reporting Incorrect information on credit report 3
5 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 3
6 Mortgage Conventional fixed mortgage Application, originator, mortgage broker 3
7 Mortgage FHA mortgage Loan modification,collection,foreclosure 2
8 Mortgage FHA mortgage Trouble during payment process 2
9 Mortgage Other mortgage Loan servicing, payments, escrow account 2
10 Mortgage VA mortgage Trouble during payment process 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/guild-mortgage-company