Gulf Coast Collection Bureau, Inc.

Report Card
F
Overall Grade
F
Debt Collection Grade
Gulf Coast Collection Bureau, Inc. is rated overall in the bottom 2 percentile (out of 100) based on 32 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.6%
Resolutions Disputed by Customer40.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Gulf Coast Collection Bureau, Inc. logo

Grade Summary

Overall, Gulf Coast Collection Bureau, Inc. received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Gulf Coast Collection Bureau, and Inc. is rated "F" in Debt Collection. Click on any of the financial products to see how Gulf Coast Collection Bureau, Inc. compares.

Overview

Gulf Coast Collection Bureau, Inc. has received 32 consumer complaints since November, 2013 – more than 82% of other banks.

Of those complaints, 90.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Gulf Coast Collection Bureau, Inc. meets the 60-day response deadline less frequently than 78.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 40.6% of customers dispute Gulf Coast Collection Bureau, Inc.'s response to complaints — worse than 97.7% of other companies.

Most of Gulf Coast Collection Bureau, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Gulf Coast Collection Bureau, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed13
2Debt collectionMedicalCont'd attempts collect debt not owed10
3Debt collectionMedicalDisclosure verification of debt8
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt2
5Debt collectionMedicalDisclosure verification of debt2
6Debt collectionMedicalCont'd attempts collect debt not owed1
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt1
8Debt collectionOther (phone, health club, etc.)Communication tactics1
9Debt collectionDisclosure verification of debt1
10Debt collectionCont'd attempts collect debt not owed1
Responses From Gulf Coast Collection Bureau, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3432 (94.1%)13 (38.2%)
2Closed76 (85.7%)3 (42.9%)
Complaints over the Past Year