Harvard Collections, LLC

Report Card
C-
Overall Grade
C-
Debt Collection Grade
Harvard Collections, LLC is rated overall in the bottom 14 percentile (out of 100) based on 68 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner48.5%
Resolutions Disputed by Customer17.6%
Average Time Until Resolution29 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Harvard Collections, LLC logo

Grade Summary

Overall, Harvard Collections, LLC received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Harvard Collections, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how Harvard Collections, LLC compares.

Overview

Harvard Collections, LLC has received 68 consumer complaints since July, 2013 – more than 89% of other banks.

Of those complaints, 48.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Harvard Collections, LLC meets the 60-day response deadline less frequently than 96.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.6% of customers dispute Harvard Collections, LLC's response to complaints — better than 55.2% of other companies.

Most of Harvard Collections, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Harvard Collections, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed10
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed10
3Debt collectionCont'd attempts collect debt not owed8
4Debt collectionDisclosure verification of debt7
5Debt collectionMedicalDisclosure verification of debt6
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt6
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
9Debt collectionMedicalCont'd attempts collect debt not owed5
10Debt collectionOther (phone, health club, etc.)False statements or representation4
Responses From Harvard Collections, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5020 (40%)7 (14%)
2Closed4325 (58.1%)7 (16.3%)
3Closed with non-monetary relief96 (66.7%)3 (33.3%)
4In progress11 (100%)0 (0%)
Complaints over the Past Year