HCFS Health Care Financial Services, Inc.

Report Card
C+
Overall Grade
C
Debt Collection Grade
HCFS Health Care Financial Services, Inc. is rated overall in the bottom 37 percentile (out of 100) based on 94 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer30.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
HCFS Health Care Financial Services, Inc. logo

Grade Summary

Overall, HCFS Health Care Financial Services, Inc. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. HCFS Health Care Financial Services, and Inc. is rated "C" in Debt Collection. Click on any of the financial products to see how HCFS Health Care Financial Services, Inc. compares.

Overview

HCFS Health Care Financial Services, Inc. has received 94 consumer complaints since February, 2013 – more than 92% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' HCFS Health Care Financial Services, Inc. meets the 60-day response deadline more frequently than 82.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.9% of customers dispute HCFS Health Care Financial Services, Inc.'s response to complaints — worse than 90.7% of other companies.

Most of HCFS Health Care Financial Services, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against HCFS Health Care Financial Services, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed27
2Debt collectionMedicalDisclosure verification of debt26
3Debt collectionMedicalCont'd attempts collect debt not owed16
4Debt collectionCont'd attempts collect debt not owed8
5Debt collectionMedicalFalse statements or representation7
6Debt collectionMedicalCommunication tactics6
7Debt collectionMedicalCont'd attempts collect debt not owed5
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt4
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
10Debt collectionDisclosure verification of debt4
Responses From HCFS Health Care Financial Services, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation148148 (100%)44 (29.7%)
2Closed11 (100%)0 (0%)
Complaints over the Past Year