Grades are also broken down by the financial products offered be each institution. Heartland Payment Systems is rated "D" in Student Loans. Click on any of the financial products to see how Heartland Payment Systems compares.
Heartland Payment Systems has received 33 consumer complaints since October, 2012 – more than 83% of other banks.
Of those complaints, 93.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Heartland Payment Systems meets the 60-day response deadline less frequently than 71.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute Heartland Payment Systems's response to complaints — worse than 77.2% of other companies.
Most of Heartland Payment Systems's customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||17|
|2||Student loan||Non-federal student loan||Repaying your loan||5|
|3||Student loan||Non-federal student loan||Can't repay my loan||4|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||4|
|5||Debt collection||Non-federal student loan||Communication tactics||2|
|6||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||2|
|7||Bank account or service||Other bank product/service||Using a debit or ATM card||1|
|8||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||1|
|9||Debt collection||Non-federal student loan||False statements or representation||1|
|10||Bank account or service||Other bank product/service||Deposits and withdrawals||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||43||41 (95.3%)||14 (32.6%)|
|2||Closed with monetary relief||1||1 (100%)||0 (0%)|