Heartland Payment Systems

Report Card
D
Overall Grade
D
Student Loans Grade
Heartland Payment Systems is rated overall in the bottom 11 percentile (out of 100) based on 33 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner93.9%
Resolutions Disputed by Customer24.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Heartland Payment Systems logo

Grade Summary

Overall, Heartland Payment Systems received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Heartland Payment Systems is rated "D" in Student Loans. Click on any of the financial products to see how Heartland Payment Systems compares.

Overview

Heartland Payment Systems has received 33 consumer complaints since October, 2012 – more than 83% of other banks.

Of those complaints, 93.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Heartland Payment Systems meets the 60-day response deadline less frequently than 71.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute Heartland Payment Systems's response to complaints — worse than 77.2% of other companies.

Most of Heartland Payment Systems's customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against Heartland Payment Systems
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer17
2Student loanNon-federal student loanRepaying your loan5
3Student loanNon-federal student loanCan't repay my loan4
4Student loanNon-federal student loanProblems when you are unable to pay4
5Debt collectionNon-federal student loanCommunication tactics2
6Debt collectionNon-federal student loanCont'd attempts collect debt not owed2
7Bank account or serviceOther bank product/serviceUsing a debit or ATM card1
8Debt collectionFederal student loanCont'd attempts collect debt not owed1
9Debt collectionNon-federal student loanFalse statements or representation1
10Bank account or serviceOther bank product/serviceDeposits and withdrawals1
Responses From Heartland Payment Systems
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4341 (95.3%)14 (32.6%)
2Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year