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Heartland Payment Systems Inc — Overview
C- Overall
Heartland Payment Systems Inc is rated overall in the bottom 36th percentile based on 370 customer complaints.

Statistics

Number of Complaints370 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.0%
Resolutions Disputed by Customer2.0%
Complaints Resolved in Customer's Favor99.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
36th
percentile

Contact Information

Not Available

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Heartland Payment Systems Inc — Summary

Heartland Payment Systems Inc is ranked 264th out of 3,688 banks. That puts Heartland Payment Systems in the bottom 37th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 370 complaints against Heartland Payment Systems and 1,058,614 complaints total.

Of the 370 complaints again Heartland Payment Systems, there have been 152 in the passed 18 months. Of those 152 complaints, 99.0% have been resolved in the customers favor, 2.0% have been disputed by the customer, and 98.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Heartland Payment Systems Inc is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.

Heartland Payment Systems Inc is rated "C" in Student Loan.

Click here to see Complete Heartland Payment Systems Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Heartland Payment Systems Inc. Click here to see all complaints against Heartland Payment Systems.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 77
2 Student loan Private student loan Dealing with your lender or servicer 25
3 Credit reporting Credit reporting Incorrect information on your report 17
4 Student loan Federal student loan servicing Incorrect information on your report 5
5 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 4
6 Student loan Federal student loan servicing Struggling to repay your loan 4
7 Student loan Private student loan Struggling to repay your loan 3
8 Debt collection Federal student loan debt False statements or representation 3
9 Debt collection Federal student loan debt Written notification about debt 2
10 Debt collection I do not know Attempts to collect debt not owed 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/heartland-payment-systems-inc