Heartland Payment Systems BankRank.org
Statistics
| Number of Complaints | 370 (1 In Progress) |
|---|---|
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 98.0% |
| Resolutions Disputed by Customer | 2.0% |
| Complaints Resolved in Customer's Favor | 99.0% |
Financial Report
| Established | — |
|---|---|
| FDIC Certificate # | — |
| Number of Branches | — (— International) |
| Total Assets | — |
| Total Deposits | — |
| Total Equity Held | — |
| Quarterly Net Income | — |
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Heartland Payment Systems Inc is ranked 264th out of 3,688 banks. That puts Heartland Payment Systems in the bottom 37th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 370 complaints against Heartland Payment Systems and 1,058,614 complaints total.
Of the 370 complaints again Heartland Payment Systems, there have been 163 in the passed 18 months. Of those 163 complaints, 99.0% have been resolved in the customers favor, 2.0% have been disputed by the customer, and 98.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Heartland Payment Systems Inc is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.
Heartland Payment Systems Inc is rated "C" in Student Loan.
Click here to see Complete Heartland Payment Systems Report Card »
Below is the list of the top 10 complaint reasons against Heartland Payment Systems Inc. Click here to see all complaints against Heartland Payment Systems.
| # | Product | Sub-Product | Issue | Count |
|---|---|---|---|---|
| 1 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | 78 |
| 2 | Student loan | Private student loan | Dealing with your lender or servicer | 28 |
| 3 | Credit reporting | Credit reporting | Incorrect information on your report | 18 |
| 4 | Credit reporting | Credit reporting | Problem with a credit reporting company's investigation into an existing problem | 5 |
| 5 | Student loan | Federal student loan servicing | Incorrect information on your report | 5 |
| 6 | Student loan | Federal student loan servicing | Struggling to repay your loan | 4 |
| 7 | Student loan | Private student loan | Struggling to repay your loan | 3 |
| 8 | Debt collection | Federal student loan debt | False statements or representation | 3 |
| 9 | Student loan | Federal student loan servicing | Dealing with my lender or servicer | 2 |
| 10 | Debt collection | Federal student loan debt | Written notification about debt | 2 |