HIGHLAND FINANCIAL SERVICES

Report Card
F
Overall Grade
F
Debt Collection Grade
HIGHLAND FINANCIAL SERVICES is rated overall in the bottom 0 percentile (out of 100) based on 33 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits316.1
Complaints Resolved in a Timely Manner57.6%
Resolutions Disputed by Customer24.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationHighland Financial Services, Inc.
EstablishedAugust, 2004
FDIC InsuredAugust, 2004
FDIC Certificate #057732
Number of Branches2
Total Assets$123.8 Thousand (82nd)
Total Deposits$104.4 Thousand (82nd)
Total Equity$13.4 Thousand (83rd)
Quartarly Net Income$165 (80th)

Contact Information

Corporate Headquarters
3411 Ernest Barrett Parkway
Marietta, GA 30064
United Statesflag
Website
www.highlandcommercialbank.com
Data Summary
HIGHLAND FINANCIAL SERVICES logo

Grade Summary

Overall, HIGHLAND FINANCIAL SERVICES received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. HIGHLAND FINANCIAL SERVICES is rated "F" in Debt Collection. Click on any of the financial products to see how HIGHLAND FINANCIAL SERVICES compares.

Overview

HIGHLAND FINANCIAL SERVICES has received 33 consumer complaints since March, 2014 – more than 83% of other banks.

Of those complaints, 57.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' HIGHLAND FINANCIAL SERVICES meets the 60-day response deadline less frequently than 96% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute HIGHLAND FINANCIAL SERVICES's response to complaints — worse than 77.2% of other companies.

Most of HIGHLAND FINANCIAL SERVICES's customers complain about debt collections with the primary issue being "taking/threatening an illegal action."

HIGHLAND FINANCIAL SERVICES is primarily a commercial bank with a commercial lending specialization. HIGHLAND FINANCIAL SERVICES is based in Marietta, Georgia and is the 82nd largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, HIGHLAND FINANCIAL SERVICES receives far more complaints than most other banks. HIGHLAND FINANCIAL SERVICES recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against HIGHLAND FINANCIAL SERVICES
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanTaking/threatening an illegal action6
2Debt collectionCont'd attempts collect debt not owed5
3Debt collectionTaking/threatening an illegal action5
4Debt collectionCommunication tactics3
5Debt collectionPayday loanFalse statements or representation3
6Debt collectionCommunication tactics2
7Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action2
8Debt collectionOther (phone, health club, etc.)False statements or representation2
9Debt collectionPayday loanDisclosure verification of debt2
10Debt collectionCommunication tactics1
Responses From HIGHLAND FINANCIAL SERVICES
#Company ResponseResponse CountTimely Response CountDisputed Count
1Untimely response150 (0%)0 (0%)
2Closed1510 (66.7%)4 (26.7%)
3Closed with non-monetary relief76 (85.7%)3 (42.9%)
4Closed with explanation53 (60%)1 (20%)
Complaints over the Past Year