Grades are also broken down by the financial products offered be each institution. HIGHLAND FINANCIAL SERVICES is rated "F" in Debt Collection. Click on any of the financial products to see how HIGHLAND FINANCIAL SERVICES compares.
HIGHLAND FINANCIAL SERVICES has received 33 consumer complaints since March, 2014 – more than 83% of other banks.
Of those complaints, 57.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' HIGHLAND FINANCIAL SERVICES meets the 60-day response deadline less frequently than 96% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute HIGHLAND FINANCIAL SERVICES's response to complaints — worse than 77.2% of other companies.
Most of HIGHLAND FINANCIAL SERVICES's customers complain about debt collections with the primary issue being "taking/threatening an illegal action."
HIGHLAND FINANCIAL SERVICES is primarily a commercial bank with a commercial lending specialization. HIGHLAND FINANCIAL SERVICES is based in Marietta, Georgia and is the 82nd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, HIGHLAND FINANCIAL SERVICES receives far more complaints than most other banks. HIGHLAND FINANCIAL SERVICES recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Taking/threatening an illegal action||6|
|2||Debt collection||Cont'd attempts collect debt not owed||5|
|3||Debt collection||Taking/threatening an illegal action||5|
|4||Debt collection||Communication tactics||3|
|5||Debt collection||Payday loan||False statements or representation||3|
|6||Debt collection||Communication tactics||2|
|7||Debt collection||Other (phone, health club, etc.)||Taking/threatening an illegal action||2|
|8||Debt collection||Other (phone, health club, etc.)||False statements or representation||2|
|9||Debt collection||Payday loan||Disclosure verification of debt||2|
|10||Debt collection||Communication tactics||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Untimely response||15||0 (0%)||0 (0%)|
|2||Closed||15||10 (66.7%)||4 (26.7%)|
|3||Closed with non-monetary relief||7||6 (85.7%)||3 (42.9%)|
|4||Closed with explanation||5||3 (60%)||1 (20%)|