Home Point BankRank.org
|Number of Complaints||148 (3 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||98.4%|
|Resolutions Disputed by Customer||0.8%|
|Complaints Resolved in Customer's Favor||97.5%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Home Point Financial Corporation is ranked 258th out of 3,688 banks. That puts Home Point in the bottom 38th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 148 complaints against Home Point and 1,058,614 complaints total.
Of the 148 complaints again Home Point, there have been 91 in the passed 18 months. Of those 91 complaints, 97.5% have been resolved in the customers favor, 0.8% have been disputed by the customer, and 98.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Home Point Financial Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Home Point Financial Corporation is rated "C+" in Mortgage.
Click here to see Complete Home Point Report Card »
Below is the list of the top 10 complaint reasons against Home Point Financial Corporation. Click here to see all complaints against Home Point.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||29|
|2||Mortgage||FHA mortgage||Trouble during payment process||12|
|3||Mortgage||VA mortgage||Trouble during payment process||7|
|4||Credit reporting||Credit reporting||Incorrect information on your report||7|
|5||Mortgage||Conventional home mortgage||Incorrect information on your report||6|
|6||Mortgage||FHA mortgage||Struggling to pay mortgage||5|
|7||Mortgage||Conventional home mortgage||Struggling to pay mortgage||5|
|8||Mortgage||Other type of mortgage||Trouble during payment process||4|
|9||Mortgage||Other type of mortgage||Struggling to pay mortgage||3|
|10||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||2|