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Home Point Financial Corporation — Overview
C- Overall
Home Point Financial Corporation is rated overall in the bottom 38th percentile based on 148 customer complaints.

Statistics

Number of Complaints148 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.4%
Resolutions Disputed by Customer0.8%
Complaints Resolved in Customer's Favor97.5%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
38th
percentile

Contact Information

Not Available

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Home Point Financial Corporation — Summary

Home Point Financial Corporation is ranked 258th out of 3,688 banks. That puts Home Point in the bottom 38th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 148 complaints against Home Point and 1,058,614 complaints total.

Of the 148 complaints again Home Point, there have been 81 in the passed 18 months. Of those 81 complaints, 97.5% have been resolved in the customers favor, 0.8% have been disputed by the customer, and 98.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Home Point Financial Corporation is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Home Point Financial Corporation is rated "C+" in Mortgage.

Click here to see Complete Home Point Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Home Point Financial Corporation. Click here to see all complaints against Home Point.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 27
2 Mortgage FHA mortgage Trouble during payment process 11
3 Credit reporting Credit reporting Incorrect information on your report 7
4 Mortgage VA mortgage Trouble during payment process 6
5 Mortgage Conventional home mortgage Incorrect information on your report 6
6 Mortgage Other type of mortgage Trouble during payment process 4
7 Mortgage Conventional home mortgage Struggling to pay mortgage 4
8 Mortgage Other type of mortgage Struggling to pay mortgage 3
9 Mortgage FHA mortgage Struggling to pay mortgage 2
10 Debt collection Mortgage debt Communication tactics 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/home-point-financial-corporation