HOVG, LLC

Report Card
C+
Overall Grade
C
Debt Collection Grade
HOVG, LLC is rated overall in the bottom 37 percentile (out of 100) based on 193 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.9%
Resolutions Disputed by Customer18.1%
Average Time Until Resolution47 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
HOVG, LLC logo

Grade Summary

Overall, HOVG, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. HOVG, and LLC is rated "C" in Debt Collection. Click on any of the financial products to see how HOVG, LLC compares.

Overview

HOVG, LLC has received 193 consumer complaints since August, 2013 – more than 95% of other banks.

Of those complaints, 96.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' HOVG, LLC meets the 60-day response deadline less frequently than 60.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.1% of customers dispute HOVG, LLC's response to complaints — better than 53.1% of other companies.

Most of HOVG, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against HOVG, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed54
2Debt collectionCommunication tactics21
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed20
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed17
5Debt collectionMedicalCont'd attempts collect debt not owed16
6Debt collectionMedicalCont'd attempts collect debt not owed11
7Debt collectionOther (phone, health club, etc.)Communication tactics11
8Debt collectionMedicalCommunication tactics9
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt7
10Debt collectionMedicalFalse statements or representation5
Responses From HOVG, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation227214 (94.3%)44 (19.4%)
2In progress32 (66.7%)0 (0%)
Complaints over the Past Year