| Complaints Currently In-Progress | 2 |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 96.9% |
| Resolutions Disputed by Customer | 18.1% |
| Average Time Until Resolution | 47 days |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. HOVG, and LLC is rated "C" in Debt Collection. Click on any of the financial products to see how HOVG, LLC compares.
HOVG, LLC has received 193 consumer complaints since August, 2013 – more than 95% of other banks.
Of those complaints, 96.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' HOVG, LLC meets the 60-day response deadline less frequently than 60.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.1% of customers dispute HOVG, LLC's response to complaints — better than 53.1% of other companies.
Most of HOVG, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Cont'd attempts collect debt not owed | 54 | |
| 2 | Debt collection | Communication tactics | 21 | |
| 3 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 20 |
| 4 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 17 |
| 5 | Debt collection | Medical | Cont'd attempts collect debt not owed | 16 |
| 6 | Debt collection | Medical | Cont'd attempts collect debt not owed | 11 |
| 7 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 11 |
| 8 | Debt collection | Medical | Communication tactics | 9 |
| 9 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 7 |
| 10 | Debt collection | Medical | False statements or representation | 5 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 227 | 214 (94.3%) | 44 (19.4%) |
| 2 | In progress | 3 | 2 (66.7%) | 0 (0%) |
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