HSBC

Report Card
C+
Overall Grade
C
Mortgages Grade
A-
Debt Collection Grade
D
Credit Reporting Grade
HSBC is rated overall in the bottom 36 percentile (out of 100) based on 4,589 customer complaints.

Statistics

Complaints Currently In-Progress25
Complaints per $100K of Deposits37.4
Complaints Resolved in a Timely Manner98.9%
Resolutions Disputed by Customer22.7%
Average Time Until Resolution32 days

Financial Report

Owner CorporationHsbc Holdings Plc
EstablishedJuly, 2004
FDIC InsuredJuly, 2004
FDIC Certificate #057890
Number of Branches235 (19 International)
Total Assets$168.4 Million (11th)
Total Deposits$122.8 Million (11th)
Total Equity$18.9 Million (11th)
Quartarly Net Income$130.2 Thousand (27th)

Contact Information

Corporate Headquarters
1800 Tysons Blvd
Mc Lean, VA 22102
United Statesflag
Website
www.banking.us.hsbc.com
Data Summary
HSBC logo

Grade Summary

Overall, HSBC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. HSBC is rated "C" in Mortgages, "A-" in Debt Collection, "D" in Credit Reporting, and "C+" in Credit Cards. Click on any of the financial products to see how HSBC compares.

Overview

HSBC has received 4,589 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 98.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' HSBC meets the 60-day response deadline more frequently than 52.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.7% of customers dispute HSBC's response to complaints — worse than 69.7% of other companies.

Most of HSBC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

HSBC is primarily a commercial bank with no specific specialization. HSBC is based in Mc Lean, Virginia and is the 11th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, HSBC receives far more complaints than most other banks. HSBC recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against HSBC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure893
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure474
3MortgageOther mortgageLoan servicing, payments, escrow account440
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account393
5Bank account or serviceChecking accountAccount opening, closing, or management245
6MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure194
7MortgageHome equity loan or line of creditLoan servicing, payments, escrow account145
8MortgageOther mortgageOther117
9MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account97
10Bank account or serviceChecking accountDeposits and withdrawals82
Responses From HSBC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4,0924,046 (98.9%)953 (23.3%)
2Closed without relief367364 (99.2%)92 (25.1%)
3Closed367363 (98.9%)83 (22.6%)
4Closed with monetary relief171168 (98.2%)12 (7%)
5Closed with relief6059 (98.3%)9 (15%)
6Closed with non-monetary relief4242 (100%)9 (21.4%)
7In progress2323 (100%)0 (0%)
Complaints over the Past Year