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Hsbc North America Holdings Inc. — Overview
Hsbc North America Holdings Inc. is rated overall in the bottom 9th percentile based on 7,716 customer complaints.


Number of Complaints7,716 (22 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95.5%
Resolutions Disputed by Customer8.5%
Complaints Resolved in Customer's Favor97.9%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Hsbc North America Holdings Inc. — Summary

Hsbc North America Holdings Inc. is ranked 375th out of 3,672 banks. That puts HSBC Holdings in the bottom 9th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 7,716 complaints against HSBC Holdings and 979,456 complaints total.

Of the 7,716 complaints again HSBC Holdings, there have been 1,050 in the passed 18 months. Of those 1,050 complaints, 97.9% have been resolved in the customers favor, 8.5% have been disputed by the customer, and 95.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Hsbc North America Holdings Inc. is graded in 5 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Bank Account or Service.

Hsbc North America Holdings Inc. is rated "F" in Mortgage; "C+" in Debt Collection; "C" in Bank Account or Service; "D-" in Checking or Savings Account; and "D+" in Credit Card.

Click here to see Complete HSBC Holdings Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Hsbc North America Holdings Inc.. Click here to see all complaints against HSBC Holdings.

# Product Sub-Product Issue Count
1 Bank account or service Checking account Account opening, closing, or management 74
2 Checking or savings account Checking account Managing an account 46
3 Mortgage Other mortgage Loan servicing, payments, escrow account 38
4 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 37
5 Mortgage Other mortgage Loan modification,collection,foreclosure 36
6 Debt collection Credit card debt Attempts to collect debt not owed 29
7 Mortgage Conventional home mortgage Trouble during payment process 28
8 Mortgage Conventional home mortgage Struggling to pay mortgage 27
9 Debt collection Credit card Cont'd attempts collect debt not owed 25
10 Debt collection Credit card debt Took or threatened to take negative or legal action 24
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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