HSBC Holdings BankRank.org
Statistics
| Number of Complaints | 7,938 (31 In Progress) |
|---|---|
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 99.4% |
| Resolutions Disputed by Customer | 4.0% |
| Complaints Resolved in Customer's Favor | 97.0% |
Financial Report
| Established | — |
|---|---|
| FDIC Certificate # | — |
| Number of Branches | — (— International) |
| Total Assets | — |
| Total Deposits | — |
| Total Equity Held | — |
| Quarterly Net Income | — |
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Hsbc North America Holdings Inc. is ranked 377th out of 3,688 banks. That puts HSBC Holdings in the bottom 10th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 7,938 complaints against HSBC Holdings and 1,058,614 complaints total.
Of the 7,938 complaints again HSBC Holdings, there have been 529 in the passed 18 months. Of those 529 complaints, 97.0% have been resolved in the customers favor, 4.0% have been disputed by the customer, and 99.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Hsbc North America Holdings Inc. is graded in 5 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Checking or Savings Account.
Hsbc North America Holdings Inc. is rated "F" in Mortgage; "D+" in Debt Collection; "D" in Checking or Savings Account; "D" in Credit Card; and "C+" in Bank Account or Service.
Click here to see Complete HSBC Holdings Report Card »
Below is the list of the top 10 complaint reasons against Hsbc North America Holdings Inc.. Click here to see all complaints against HSBC Holdings.
| # | Product | Sub-Product | Issue | Count |
|---|---|---|---|---|
| 1 | Checking or savings account | Checking account | Managing an account | 51 |
| 2 | Checking or savings account | Checking account | Opening an account | 37 |
| 3 | Mortgage | Conventional home mortgage | Trouble during payment process | 32 |
| 4 | Debt collection | Credit card debt | Attempts to collect debt not owed | 26 |
| 5 | Debt collection | Credit card debt | Took or threatened to take negative or legal action | 24 |
| 6 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | 20 |
| 7 | Mortgage | Other type of mortgage | Trouble during payment process | 20 |
| 8 | Credit reporting | Credit reporting | Incorrect information on your report | 19 |
| 9 | Credit card | General-purpose credit card or charge card | Getting a credit card | 16 |
| 10 | Checking or savings account | Other banking product or service | Managing an account | 14 |