HSBC Holdings BankRank.org
|Number of Complaints||7,716 (22 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||95.5%|
|Resolutions Disputed by Customer||8.5%|
|Complaints Resolved in Customer's Favor||97.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Hsbc North America Holdings Inc. is ranked 375th out of 3,672 banks. That puts HSBC Holdings in the bottom 9th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 7,716 complaints against HSBC Holdings and 979,456 complaints total.
Of the 7,716 complaints again HSBC Holdings, there have been 1,050 in the passed 18 months. Of those 1,050 complaints, 97.9% have been resolved in the customers favor, 8.5% have been disputed by the customer, and 95.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Hsbc North America Holdings Inc. is graded in 5 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Bank Account or Service.
Click here to see Complete HSBC Holdings Report Card »
Below is the list of the top 10 complaint reasons against Hsbc North America Holdings Inc.. Click here to see all complaints against HSBC Holdings.
|1||Bank account or service||Checking account||Account opening, closing, or management||74|
|2||Checking or savings account||Checking account||Managing an account||46|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||38|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||37|
|5||Mortgage||Other mortgage||Loan modification,collection,foreclosure||36|
|6||Debt collection||Credit card debt||Attempts to collect debt not owed||29|
|7||Mortgage||Conventional home mortgage||Trouble during payment process||28|
|8||Mortgage||Conventional home mortgage||Struggling to pay mortgage||27|
|9||Debt collection||Credit card||Cont'd attempts collect debt not owed||25|
|10||Debt collection||Credit card debt||Took or threatened to take negative or legal action||24|