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Hsbc North America Holdings Inc. — Report Card
D- Overall
Based on 1,044 "Overall" complaints:
99.43% Timely (42nd percentile)
97.03% Resolved in Customers Favor (15th percentile)
95.98% Timely (33nd percentile)
F #1: Mortgage
Based on 304 "Mortgage" complaints:
99.01% Timely (29th percentile)
98.36% Resolved in Customers Favor (40th percentile)
93.42% Timely (13th percentile)
Based on 250 "Debt Collection" complaints:
100.00% Timely (100th percentile)
98.80% Resolved in Customers Favor (28th percentile)
97.60% Timely (63rd percentile)
Based on 178 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
93.82% Resolved in Customers Favor (8th percentile)
100.00% Timely (50th percentile)
D #4: Credit Card
Based on 118 "Credit Card" complaints:
100.00% Timely (97th percentile)
92.37% Resolved in Customers Favor (13th percentile)
96.61% Timely (47th percentile)
Based on 98 "Bank Account or Service" complaints:
96.94% Timely (7th percentile)
100.00% Resolved in Customers Favor (96th percentile)
88.78% Timely (67th percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/hsbc-north-america-holdings-inc/report-card