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Hsbc North America Holdings Inc. — Report Card
D- Overall
Based on 1,064 "Overall" complaints:
97.37% Timely (25th percentile)
98.21% Resolved in Customers Favor (27th percentile)
93.14% Timely (30th percentile)
D #1: Mortgage
Based on 369 "Mortgage" complaints:
93.50% Timely (7th percentile)
99.73% Resolved in Customers Favor (72nd percentile)
90.24% Timely (17th percentile)
Based on 241 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.59% Resolved in Customers Favor (40th percentile)
96.27% Timely (68th percentile)
Based on 140 "Bank Account or Service" complaints:
97.14% Timely (6th percentile)
100.00% Resolved in Customers Favor (97th percentile)
84.29% Timely (41th percentile)
Based on 135 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
94.81% Resolved in Customers Favor (14th percentile)
100.00% Timely (50th percentile)
D+ #5: Credit Card
Based on 93 "Credit Card" complaints:
100.00% Timely (97th percentile)
94.62% Resolved in Customers Favor (16th percentile)
94.62% Timely (56th percentile)

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Source: https://www.bankrank.org/banks/hsbc-north-america-holdings-inc/report-card