Hudson City Savings Bank

Report Card
A
Overall Grade
B
Mortgages Grade
C+
Bank Account Services Grade
Hudson City Savings Bank is rated overall in the top 95 percentile (out of 100) based on 98 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits4.9
Complaints Resolved in a Timely Manner98%
Resolutions Disputed by Customer30.6%
Average Time Until ResolutionUnknown

Financial Report

Owner Corporation
EstablishedMarch, 1868
FDIC InsuredJanuary, 1934
FDIC Certificate #013074
Number of Branches135
Total Assets$37.2 Million (34th)
Total Deposits$20.1 Million (39th)
Total Equity$4.5 Million (33rd)
Quartarly Net Income$35.5 Thousand (60th)

Contact Information

Corporate Headquarters
West 80 Century Road
Paramus, NJ 7652
United Statesflag
Website
www.hudsoncitysavingsbank.com
Data Summary
Hudson City Savings Bank logo

Grade Summary

Overall, Hudson City Savings Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Hudson City Savings Bank is rated "B" in Mortgages, and "C+" in Bank Account Services. Click on any of the financial products to see how Hudson City Savings Bank compares.

Overview

Hudson City Savings Bank has received 98 consumer complaints since March, 2012 – more than 92% of other banks.

Of those complaints, 98% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Hudson City Savings Bank meets the 60-day response deadline less frequently than 54.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.6% of customers dispute Hudson City Savings Bank's response to complaints — worse than 90.3% of other companies.

Most of Hudson City Savings Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Hudson City Savings Bank is primarily a savings institution with a mortgage lending specialization. Hudson City Savings Bank is based in Paramus, New Jersey and is the 34th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Hudson City Savings Bank receives far more complaints than most other banks. Hudson City Savings Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Hudson City Savings Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure29
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure26
3MortgageOther mortgageLoan servicing, payments, escrow account10
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account8
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure4
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account4
7MortgageHome equity loan or line of creditCredit decision / Underwriting3
8MortgageConventional fixed mortgageApplication, originator, mortgage broker3
9Bank account or serviceChecking accountDeposits and withdrawals3
10MortgageHome equity loan or line of creditApplication, originator, mortgage broker2
Responses From Hudson City Savings Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation105103 (98.1%)30 (28.6%)
2Closed55 (100%)4 (80%)
3Closed with non-monetary relief11 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year