Grades are also broken down by the financial products offered be each institution. Hudson City Savings Bank is rated "B" in Mortgages, and "C+" in Bank Account Services. Click on any of the financial products to see how Hudson City Savings Bank compares.
Hudson City Savings Bank has received 98 consumer complaints since March, 2012 – more than 92% of other banks.
Of those complaints, 98% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Hudson City Savings Bank meets the 60-day response deadline less frequently than 54.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.6% of customers dispute Hudson City Savings Bank's response to complaints — worse than 90.3% of other companies.
Most of Hudson City Savings Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
Hudson City Savings Bank is primarily a savings institution with a mortgage lending specialization. Hudson City Savings Bank is based in Paramus, New Jersey and is the 34th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Hudson City Savings Bank receives far more complaints than most other banks. Hudson City Savings Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||29|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||26|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||10|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||8|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||4|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||4|
|7||Mortgage||Home equity loan or line of credit||Credit decision / Underwriting||3|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||3|
|9||Bank account or service||Checking account||Deposits and withdrawals||3|
|10||Mortgage||Home equity loan or line of credit||Application, originator, mortgage broker||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||105||103 (98.1%)||30 (28.6%)|
|2||Closed||5||5 (100%)||4 (80%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|
|4||Closed with monetary relief||1||1 (100%)||0 (0%)|