Grades are also broken down by the financial products offered be each institution. Hyundai Capital America is rated "B" in Debt Collection, and "C-" in Consumer Loans. Click on any of the financial products to see how Hyundai Capital America compares.
Hyundai Capital America has received 164 consumer complaints since March, 2012 – more than 94% of other banks.
Of those complaints, 95.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Hyundai Capital America meets the 60-day response deadline less frequently than 69.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.1% of customers dispute Hyundai Capital America's response to complaints — worse than 57.9% of other companies.
Most of Hyundai Capital America's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||77|
|2||Consumer loan||Vehicle lease||Managing the loan or lease||43|
|3||Consumer loan||Vehicle loan||Problems when you are unable to pay||20|
|4||Consumer loan||Vehicle loan||Taking out the loan or lease||17|
|5||Consumer loan||Vehicle lease||Taking out the loan or lease||14|
|6||Consumer loan||Vehicle lease||Problems when you are unable to pay||9|
|7||Debt collection||Auto||Communication tactics||7|
|8||Consumer loan||Vehicle loan||Shopping for a loan or lease||7|
|9||Consumer loan||Vehicle lease||Shopping for a loan or lease||5|
|10||Debt collection||Auto||Cont'd attempts collect debt not owed||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||179||170 (95%)||38 (21.2%)|
|2||Closed with non-monetary relief||18||17 (94.4%)||3 (16.7%)|
|3||Closed||14||14 (100%)||3 (21.4%)|
|4||Closed with monetary relief||12||12 (100%)||1 (8.3%)|