Hyundai Capital America

Report Card
C-
Overall Grade
B
Debt Collection Grade
C-
Consumer Loans Grade
Hyundai Capital America is rated overall in the bottom 21 percentile (out of 100) based on 164 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95.1%
Resolutions Disputed by Customer20.1%
Average Time Until Resolution29 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Hyundai Capital America logo

Grade Summary

Overall, Hyundai Capital America received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Hyundai Capital America is rated "B" in Debt Collection, and "C-" in Consumer Loans. Click on any of the financial products to see how Hyundai Capital America compares.

Overview

Hyundai Capital America has received 164 consumer complaints since March, 2012 – more than 94% of other banks.

Of those complaints, 95.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Hyundai Capital America meets the 60-day response deadline less frequently than 69.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.1% of customers dispute Hyundai Capital America's response to complaints — worse than 57.9% of other companies.

Most of Hyundai Capital America's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Hyundai Capital America
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease77
2Consumer loanVehicle leaseManaging the loan or lease43
3Consumer loanVehicle loanProblems when you are unable to pay20
4Consumer loanVehicle loanTaking out the loan or lease17
5Consumer loanVehicle leaseTaking out the loan or lease14
6Consumer loanVehicle leaseProblems when you are unable to pay9
7Debt collectionAutoCommunication tactics7
8Consumer loanVehicle loanShopping for a loan or lease7
9Consumer loanVehicle leaseShopping for a loan or lease5
10Debt collectionAutoCont'd attempts collect debt not owed3
Responses From Hyundai Capital America
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation179170 (95%)38 (21.2%)
2Closed with non-monetary relief1817 (94.4%)3 (16.7%)
3Closed1414 (100%)3 (21.4%)
4Closed with monetary relief1212 (100%)1 (8.3%)
Complaints over the Past Year