Grades are also broken down by the financial products offered be each institution. IBERIABANK is rated "A" in Mortgages, "A-" in Credit Cards, and "A" in Bank Account Services. Click on any of the financial products to see how IBERIABANK compares.
IBERIABANK has received 50 consumer complaints since May, 2012 – more than 87% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' IBERIABANK meets the 60-day response deadline more frequently than 69.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute IBERIABANK's response to complaints — better than 69.5% of other companies.
Most of IBERIABANK's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
IBERIABANK is primarily a commercial bank with a commercial lending specialization. IBERIABANK is based in Lafayette, Louisiana and is the 63rd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, IBERIABANK receives far more complaints than most other banks. IBERIABANK recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||9|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||6|
|3||Bank account or service||Checking account||Problems caused by my funds being low||5|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|5||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||3|
|6||Bank account or service||Checking account||Deposits and withdrawals||3|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||2|
|8||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||2|
|9||Credit card||Credit determination||2|
|10||Credit card||Billing statement||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||47||47 (100%)||9 (19.1%)|
|2||Closed with monetary relief||11||11 (100%)||0 (0%)|
|3||Closed||3||3 (100%)||0 (0%)|
|4||Closed with non-monetary relief||2||2 (100%)||0 (0%)|
|5||Closed without relief||1||1 (100%)||0 (0%)|