IBERIABANK

Report Card
A
Overall Grade
A
Mortgages Grade
A-
Credit Cards Grade
A
Bank Account Services Grade
IBERIABANK is rated overall in the top 100 percentile (out of 100) based on 50 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits4.0
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer14%
Average Time Until Resolution20 days

Financial Report

Owner CorporationIberiabank Corporation
EstablishedMarch, 1887
FDIC InsuredApril, 1935
FDIC Certificate #028100
Number of Branches187
Total Assets$15.4 Million (63rd)
Total Deposits$12.4 Million (64th)
Total Equity$1.8 Million (61st)
Quartarly Net Income$30 Thousand (62nd)

Contact Information

Corporate Headquarters
200 West Congress Street
Lafayette, LA 70501
United Statesflag
Website
http://www.iberiabank.com
Data Summary
IBERIABANK logo

Grade Summary

Overall, IBERIABANK received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. IBERIABANK is rated "A" in Mortgages, "A-" in Credit Cards, and "A" in Bank Account Services. Click on any of the financial products to see how IBERIABANK compares.

Overview

IBERIABANK has received 50 consumer complaints since May, 2012 – more than 87% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' IBERIABANK meets the 60-day response deadline more frequently than 69.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute IBERIABANK's response to complaints — better than 69.5% of other companies.

Most of IBERIABANK's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

IBERIABANK is primarily a commercial bank with a commercial lending specialization. IBERIABANK is based in Lafayette, Louisiana and is the 63rd largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, IBERIABANK receives far more complaints than most other banks. IBERIABANK recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against IBERIABANK
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management9
2MortgageOther mortgageLoan modification,collection,foreclosure6
3Bank account or serviceChecking accountProblems caused by my funds being low5
4MortgageOther mortgageLoan servicing, payments, escrow account4
5Bank account or service(CD) Certificate of depositAccount opening, closing, or management3
6Bank account or serviceChecking accountDeposits and withdrawals3
7MortgageConventional fixed mortgageLoan servicing, payments, escrow account2
8MortgageConventional fixed mortgageLoan modification,collection,foreclosure2
9Credit cardCredit determination2
10Credit cardBilling statement2
Responses From IBERIABANK
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4747 (100%)9 (19.1%)
2Closed with monetary relief1111 (100%)0 (0%)
3Closed33 (100%)0 (0%)
4Closed with non-monetary relief22 (100%)0 (0%)
5Closed without relief11 (100%)0 (0%)
Complaints over the Past Year