I.C. System, Inc.

Report Card
B+
Overall Grade
B+
Debt Collection Grade
I.C. System, Inc. is rated overall in the top 82 percentile (out of 100) based on 452 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer5.1%
Average Time Until Resolution13 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
I.C. System, Inc. logo

Grade Summary

Overall, I.C. System, Inc. received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. I.C. System, and Inc. is rated "B+" in Debt Collection. Click on any of the financial products to see how I.C. System, Inc. compares.

Overview

I.C. System, Inc. has received 452 consumer complaints since July, 2013 – more than 97% of other banks.

Of those complaints, 99.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' I.C. System, Inc. meets the 60-day response deadline more frequently than 59.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.1% of customers dispute I.C. System, Inc.'s response to complaints — better than 94.8% of other companies.

Most of I.C. System, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against I.C. System, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed112
2Debt collectionCont'd attempts collect debt not owed66
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed57
4Debt collectionOther (phone, health club, etc.)False statements or representation40
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt32
6Debt collectionCommunication tactics31
7Debt collectionMedicalCont'd attempts collect debt not owed24
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt20
9Debt collectionMedicalCont'd attempts collect debt not owed20
10Debt collectionOther (phone, health club, etc.)Communication tactics20
Responses From I.C. System, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation585583 (99.7%)36 (6.2%)
2In progress99 (100%)0 (0%)
3Closed77 (100%)2 (28.6%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year