Integrity Solution Services, Inc.

Report Card
A-
Overall Grade
B+
Debt Collection Grade
B-
Student Loans Grade
Integrity Solution Services, Inc. is rated overall in the top 92 percentile (out of 100) based on 124 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer10.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Integrity Solution Services, Inc. logo

Grade Summary

Overall, Integrity Solution Services, Inc. received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Integrity Solution Services, Inc. is rated "B+" in Debt Collection, and "B-" in Student Loans. Click on any of the financial products to see how Integrity Solution Services, Inc. compares.

Overview

Integrity Solution Services, Inc. has received 124 consumer complaints since March, 2012 – more than 93% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Integrity Solution Services, Inc. meets the 60-day response deadline more frequently than 99% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.5% of customers dispute Integrity Solution Services, Inc.'s response to complaints — better than 82.3% of other companies.

Most of Integrity Solution Services, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Integrity Solution Services, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed16
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed8
3Debt collectionMedicalCont'd attempts collect debt not owed8
4Debt collectionCommunication tactics8
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed7
6Debt collectionMedicalCont'd attempts collect debt not owed6
7Student loanNon-federal student loanProblems when you are unable to pay5
8Debt collectionOther (phone, health club, etc.)Communication tactics5
9Debt collectionMedicalDisclosure verification of debt5
10Debt collectionCredit cardCommunication tactics4
Responses From Integrity Solution Services, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation134134 (100%)14 (10.4%)
2Closed with non-monetary relief11 (100%)0 (0%)
3Closed with monetary relief11 (100%)0 (0%)
4In progress11 (100%)0 (0%)
Complaints over the Past Year