Investors Bank

Report Card
A
Overall Grade
A
Mortgages Grade
C+
Bank Account Services Grade
Investors Bank is rated overall in the top 97 percentile (out of 100) based on 32 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits2.5
Complaints Resolved in a Timely Manner93.8%
Resolutions Disputed by Customer18.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationInvestors Bancorp, Inc.
EstablishedJanuary, 1926
FDIC InsuredOctober, 1942
FDIC Certificate #028892
Number of Branches133
Total Assets$17.8 Million (56th)
Total Deposits$12.6 Million (61st)
Total Equity$2.4 Million (51st)
Quartarly Net Income$38.8 Thousand (59th)

Contact Information

Corporate Headquarters
101 Jfk Parkway
Short Hills, NJ 7078
United Statesflag
Website
www.myinvestorsbank.com
Data Summary
Investors Bank logo

Grade Summary

Overall, Investors Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Investors Bank is rated "A" in Mortgages, and "C+" in Bank Account Services. Click on any of the financial products to see how Investors Bank compares.

Overview

Investors Bank has received 32 consumer complaints since February, 2012 – more than 82% of other banks.

Of those complaints, 93.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Investors Bank meets the 60-day response deadline less frequently than 72.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.8% of customers dispute Investors Bank's response to complaints — worse than 50.6% of other companies.

Most of Investors Bank's customers complain about bank account or services with the primary issue being "deposits and withdrawals."

Investors Bank is primarily a savings institution with a commercial lending specialization. Investors Bank is based in Short Hills, New Jersey and is the 56th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Investors Bank receives far more complaints than most other banks. Investors Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Investors Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountDeposits and withdrawals6
2MortgageOther mortgageLoan servicing, payments, escrow account5
3MortgageOther mortgageLoan modification,collection,foreclosure5
4Bank account or serviceChecking accountAccount opening, closing, or management4
5Bank account or serviceChecking accountProblems caused by my funds being low4
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account3
7Bank account or serviceChecking accountUsing a debit or ATM card2
8Bank account or serviceOther bank product/serviceAccount opening, closing, or management2
9MortgageHome equity loan or line of creditCredit decision / Underwriting1
10Bank account or serviceChecking accountMaking/receiving payments, sending money1
Responses From Investors Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3130 (96.8%)7 (22.6%)
2Closed with monetary relief54 (80%)0 (0%)
3Closed with non-monetary relief44 (100%)1 (25%)
Complaints over the Past Year