|Number of Complaints||131 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||11.7%|
|Complaints Resolved in Customer's Favor||62.3%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Io, Inc. is ranked 397th out of 3,672 banks. That puts Io in the bottom 3rd percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 131 complaints against Io and 979,456 complaints total.
Of the 131 complaints again Io, there have been 77 in the passed 18 months. Of those 77 complaints, 62.3% have been resolved in the customers favor, 11.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Io, Inc. is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.
Io, Inc. is rated "F" in Debt Collection.
Click here to see Complete Io Report Card »
Below is the list of the top 10 complaint reasons against Io, Inc.. Click here to see all complaints against Io.
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||17|
|2||Debt collection||Medical debt||Attempts to collect debt not owed||17|
|3||Debt collection||Medical debt||Written notification about debt||14|
|4||Debt collection||I do not know||Cont'd attempts collect debt not owed||6|
|5||Debt collection||Medical||Disclosure verification of debt||5|
|6||Debt collection||Other (i.e. phone, health club, etc.)||Disclosure verification of debt||2|
|7||Debt collection||Medical debt||False statements or representation||2|
|8||Credit reporting||Credit reporting||Incorrect information on your report||2|
|9||Debt collection||I do not know||Attempts to collect debt not owed||2|
|10||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||1|