Grades are also broken down by the financial products offered be each institution. Iowa Student Loan is rated "B" in Student Loans. Click on any of the financial products to see how Iowa Student Loan compares.
Iowa Student Loan has received 34 consumer complaints since March, 2012 – more than 83% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Iowa Student Loan meets the 60-day response deadline more frequently than 73.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.7% of customers dispute Iowa Student Loan's response to complaints — better than 66.9% of other companies.
Most of Iowa Student Loan's customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||14|
|2||Student loan||Non-federal student loan||Repaying your loan||11|
|3||Student loan||Non-federal student loan||Can't repay my loan||8|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||4|
|5||Debt collection||Non-federal student loan||Improper contact or sharing of info||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||35||35 (100%)||4 (11.4%)|
|2||Closed with non-monetary relief||3||3 (100%)||1 (33.3%)|