Iowa Student Loan

Report Card
B
Overall Grade
B
Student Loans Grade
Iowa Student Loan is rated overall in the top 74 percentile (out of 100) based on 34 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer14.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Iowa Student Loan logo

Grade Summary

Overall, Iowa Student Loan received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Iowa Student Loan is rated "B" in Student Loans. Click on any of the financial products to see how Iowa Student Loan compares.

Overview

Iowa Student Loan has received 34 consumer complaints since March, 2012 – more than 83% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Iowa Student Loan meets the 60-day response deadline more frequently than 73.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.7% of customers dispute Iowa Student Loan's response to complaints — better than 66.9% of other companies.

Most of Iowa Student Loan's customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against Iowa Student Loan
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer14
2Student loanNon-federal student loanRepaying your loan11
3Student loanNon-federal student loanCan't repay my loan8
4Student loanNon-federal student loanProblems when you are unable to pay4
5Debt collectionNon-federal student loanImproper contact or sharing of info1
Responses From Iowa Student Loan
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3535 (100%)4 (11.4%)
2Closed with non-monetary relief33 (100%)1 (33.3%)
Complaints over the Past Year