James B. Nutter & Company

Report Card
D
Overall Grade
C-
Mortgages Grade
James B. Nutter & Company is rated overall in the bottom 9 percentile (out of 100) based on 41 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.6%
Resolutions Disputed by Customer36.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
James B. Nutter & Company logo

Grade Summary

Overall, James B. Nutter & Company received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. James B. Nutter & Company is rated "C-" in Mortgages. Click on any of the financial products to see how James B. Nutter & Company compares.

Overview

James B. Nutter & Company has received 41 consumer complaints since March, 2012 – more than 85% of other banks.

Of those complaints, 97.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' James B. Nutter & Company meets the 60-day response deadline less frequently than 58.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 36.6% of customers dispute James B. Nutter & Company's response to complaints — worse than 96.2% of other companies.

Most of James B. Nutter & Company's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against James B. Nutter & Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageReverse mortgageLoan modification,collection,foreclosure13
2MortgageFHA mortgageLoan modification,collection,foreclosure7
3MortgageFHA mortgageLoan servicing, payments, escrow account4
4MortgageOther mortgageLoan modification,collection,foreclosure4
5MortgageReverse mortgageApplication, originator, mortgage broker4
6MortgageFHA mortgageCredit decision / Underwriting3
7MortgageOther mortgageLoan servicing, payments, escrow account3
8MortgageReverse mortgageLoan servicing, payments, escrow account2
9MortgageReverse mortgageSettlement process and costs2
10MortgageOther mortgageOther1
Responses From James B. Nutter & Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4645 (97.8%)17 (37%)
Complaints over the Past Year