Grades are also broken down by the financial products offered be each institution. James B. Nutter & Company is rated "C-" in Mortgages. Click on any of the financial products to see how James B. Nutter & Company compares.
James B. Nutter & Company has received 41 consumer complaints since March, 2012 – more than 85% of other banks.
Of those complaints, 97.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' James B. Nutter & Company meets the 60-day response deadline less frequently than 58.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 36.6% of customers dispute James B. Nutter & Company's response to complaints — worse than 96.2% of other companies.
Most of James B. Nutter & Company's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Reverse mortgage||Loan modification,collection,foreclosure||13|
|2||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||7|
|3||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||4|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||4|
|5||Mortgage||Reverse mortgage||Application, originator, mortgage broker||4|
|6||Mortgage||FHA mortgage||Credit decision / Underwriting||3|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||3|
|8||Mortgage||Reverse mortgage||Loan servicing, payments, escrow account||2|
|9||Mortgage||Reverse mortgage||Settlement process and costs||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||46||45 (97.8%)||17 (37%)|