JH Portfolio Debt Equities, LLC

Report Card
C-
Overall Grade
C
Debt Collection Grade
JH Portfolio Debt Equities, LLC is rated overall in the bottom 21 percentile (out of 100) based on 91 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner89%
Resolutions Disputed by Customer17.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
JH Portfolio Debt Equities, LLC logo

Grade Summary

Overall, JH Portfolio Debt Equities, LLC received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. JH Portfolio Debt Equities, and LLC is rated "C" in Debt Collection. Click on any of the financial products to see how JH Portfolio Debt Equities, LLC compares.

Overview

JH Portfolio Debt Equities, LLC has received 91 consumer complaints since July, 2013 – more than 91% of other banks.

Of those complaints, 89% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' JH Portfolio Debt Equities, LLC meets the 60-day response deadline less frequently than 82% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.6% of customers dispute JH Portfolio Debt Equities, LLC's response to complaints — better than 55.4% of other companies.

Most of JH Portfolio Debt Equities, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against JH Portfolio Debt Equities, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed16
2Debt collectionCommunication tactics10
3Debt collectionCredit cardCont'd attempts collect debt not owed7
4Debt collectionCredit cardCommunication tactics7
5Debt collectionCredit cardDisclosure verification of debt7
6Debt collectionCredit cardCont'd attempts collect debt not owed7
7Debt collectionImproper contact or sharing of info6
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt4
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
Responses From JH Portfolio Debt Equities, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation7168 (95.8%)15 (21.1%)
2Closed3634 (94.4%)8 (22.2%)
3Closed with non-monetary relief1712 (70.6%)0 (0%)
Complaints over the Past Year