JPMorgan Chase

Report Card
B+
Overall Grade
B
Mortgages Grade
A
Debt Collection Grade
A
Credit Reporting Grade
JPMorgan Chase is rated overall in the top 85 percentile (out of 100) based on 23,682 customer complaints.

Statistics

Complaints Currently In-Progress111
Complaints per $100K of Deposits17.2
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer22.1%
Average Time Until Resolution42 days

Financial Report

Owner CorporationJpmorgan Chase & Co.
EstablishedJanuary, 1824
FDIC InsuredJanuary, 1934
FDIC Certificate #000628
Number of Branches5,714 (197 International)
Total Assets$2 Billion (1st)
Total Deposits$1.4 Billion (1st)
Total Equity$182.7 Million (1st)
Quartarly Net Income$3.3 Million (3rd)

Contact Information

Corporate Headquarters
1111 Polaris Parkway
Columbus, OH 43240
United Statesflag
Website
http://www.jpmorganchase.com
Data Summary
JPMorgan Chase logo

Grade Summary

Overall, JPMorgan Chase received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. JPMorgan Chase is rated "B" in Mortgages, "A" in Debt Collection, "A" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how JPMorgan Chase compares.

Overview

JPMorgan Chase has received 23,682 consumer complaints since November, 2011 – more than 99% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' JPMorgan Chase meets the 60-day response deadline more frequently than 60.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.1% of customers dispute JPMorgan Chase's response to complaints — worse than 66.5% of other companies.

Most of JPMorgan Chase's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

JPMorgan Chase is primarily a commercial bank with an international specialization. JPMorgan Chase is based in Columbus, Ohio and is the largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, JPMorgan Chase receives far more complaints than most other banks. JPMorgan Chase recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against JPMorgan Chase
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure4,083
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure1,643
3MortgageOther mortgageLoan servicing, payments, escrow account1,528
4Bank account or serviceChecking accountAccount opening, closing, or management1,443
5Bank account or serviceChecking accountDeposits and withdrawals1,365
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account1,053
7Credit cardBilling disputes964
8MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure844
9Credit cardAPR or interest rate755
10MortgageFHA mortgageLoan modification,collection,foreclosure600
Responses From JPMorgan Chase
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation19,48419,429 (99.7%)4,809 (24.7%)
2Closed with monetary relief2,6632,659 (99.8%)340 (12.8%)
3Closed without relief2,0142,005 (99.6%)515 (25.6%)
4Closed with non-monetary relief1,1401,137 (99.7%)167 (14.6%)
5Closed with relief817817 (100%)81 (9.9%)
6Closed528527 (99.8%)118 (22.3%)
7In progress130130 (100%)0 (0%)
8Untimely response31 (33.3%)0 (0%)
Complaints over the Past Year