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Jpmorgan Chase & Co. — Overview
Jpmorgan Chase & Co. is rated overall in the bottom 24th percentile based on 52,678 customer complaints.


Number of Complaints52,678 (210 In Progress)
Complaints per $100K of Deposits3.38
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.6%
Complaints Resolved in Customer's Favor98.3%

Financial Report

EstablishedJanuary, 1824
FDIC Certificate #00628
Number of Branches5,243 (197 International)
Total Assets$2,147.5 Million
Total Deposits$1,559.2 Million
Total Equity Held$214.8 Million
Quarterly Net Income$6.7 Million

Contact Information

Cooperate Headquarters
1111 Polaris Parkway
Columbus, OH 43240


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Other Names and Websites
Other Names (or Trade Names)
JPMorgan Chase
Chase Private Client
J.P.Morgan Private Bank

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Jpmorgan Chase & Co. — Summary

Jpmorgan Chase & Co. is ranked 342nd out of 3,688 banks. That puts JPMorgan Chase in the bottom 18th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 52,678 complaints against JPMorgan Chase and 1,058,614 complaints total.

Of the 52,678 complaints again JPMorgan Chase , there have been 3,819 in the passed 18 months. Of those 3,819 complaints, 98.3% have been resolved in the customers favor, 3.6% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, JPMorgan Chase has $1,559.2 million is customer deposits which means there are 3.38 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Jpmorgan Chase & Co. is graded in 10 categories of financial products they offer. The top 3 categories are Credit Card, Checking or Savings Account and Mortgage.

Jpmorgan Chase & Co. is rated "F" in Credit Card; "F" in Checking or Savings Account; "D" in Mortgage; "D" in Credit Reporting; "D" in Bank Account or Service; "C-" in Debt Collection; "D+" in Money Transfers; "A" in Vehicle Loan or Lease; "D" in Consumer Loan; and "F" in Student Loan.

Click here to see Complete JPMorgan Chase Report Card »

Financial Summary

JPMorgan Chase was established and FDIC insured in January, 1824. Based on its asset concentration, this institution specializes in commercial lending. Jpmorgan Chase & Co. has $2,147.5 Million is assets (1st overall) and holds $1,559.2 Million is customer deposits (1st overall).

JPMorgan Chase has 5,281 domestic offices and 197 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: Chase, J.P.Morgan, JPMorgan Chase, Chase Private Client and J.P.Morgan Private Bank.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Jpmorgan Chase & Co.. Click here to see all complaints against JPMorgan Chase .

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 555
2 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 349
3 Credit reporting Credit reporting Incorrect information on your report 221
4 Credit card General-purpose credit card or charge card Closing your account 173
5 Credit reporting Credit reporting Improper use of your report 160
6 Credit card General-purpose credit card or charge card Fees or interest 155
7 Credit card General-purpose credit card or charge card Other features, terms, or problems 142
8 Checking or savings account Checking account Closing an account 134
9 Checking or savings account Other banking product or service Managing an account 121
10 Mortgage Conventional home mortgage Trouble during payment process 116
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Complaints by Product
Complaints Over Time - By Year
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