JPMorgan Chase BankRank.org
|Number of Complaints||52,678 (210 In Progress)|
|Complaints per $100K of Deposits||3.38|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||3.6%|
|Complaints Resolved in Customer's Favor||98.3%|
|FDIC Certificate #|
|Number of Branches||5,243 (197 International)|
|Total Assets||$2,147.5 Million|
|Total Deposits||$1,559.2 Million|
|Total Equity Held||$214.8 Million|
|Quarterly Net Income||$6.7 Million|
Back to BankRank.org/Banks Top of Page
Jpmorgan Chase & Co. is ranked 342nd out of 3,688 banks. That puts JPMorgan Chase in the bottom 18th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 52,678 complaints against JPMorgan Chase and 1,058,614 complaints total.
Of the 52,678 complaints again JPMorgan Chase , there have been 12,219 in the passed 18 months. Of those 12,219 complaints, 98.3% have been resolved in the customers favor, 3.6% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, JPMorgan Chase has $1,559.2 million is customer deposits which means there are 3.38 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Jpmorgan Chase & Co. is graded in 10 categories of financial products they offer. The top 3 categories are Credit Card, Checking or Savings Account and Mortgage.
Jpmorgan Chase & Co. is rated "F" in Credit Card; "F" in Checking or Savings Account; "D" in Mortgage; "D" in Credit Reporting; "D" in Bank Account or Service; "C-" in Debt Collection; "D+" in Money Transfers; "A" in Vehicle Loan or Lease; "D" in Consumer Loan; and "F" in Student Loan.
Click here to see Complete JPMorgan Chase Report Card »
JPMorgan Chase was established and FDIC insured in January, 1824. Based on its asset concentration, this institution specializes in commercial lending. Jpmorgan Chase & Co. has $2,147.5 Million is assets (1st overall) and holds $1,559.2 Million is customer deposits (1st overall).
JPMorgan Chase has 5,281 domestic offices and 197 foreign offices. Click here to see map of all offices.
Alternative names for this Institution include: Chase, J.P.Morgan, JPMorgan Chase, Chase Private Client and J.P.Morgan Private Bank.
Below is the list of the top 10 complaint reasons against Jpmorgan Chase & Co.. Click here to see all complaints against JPMorgan Chase .
|1||Checking or savings account||Checking account||Managing an account||1,499|
|2||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||890|
|3||Credit reporting||Credit reporting||Incorrect information on your report||536|
|4||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||425|
|5||Credit card||General-purpose credit card or charge card||Fees or interest||395|
|6||Credit card||General-purpose credit card or charge card||Closing your account||372|
|7||Mortgage||Conventional home mortgage||Struggling to pay mortgage||369|
|8||Credit reporting||Credit reporting||Improper use of your report||346|
|9||Mortgage||Conventional home mortgage||Trouble during payment process||315|
|10||Credit card||General-purpose credit card or charge card||Getting a credit card||303|