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Jpmorgan Chase & Co. — Report Card
D Overall
Based on 12,484 "Overall" complaints:
99.95% Timely (54th percentile)
98.82% Resolved in Customers Favor (35th percentile)
93.20% Timely (31th percentile)
D- #1: Credit Card
Based on 3,674 "Credit Card" complaints:
99.97% Timely (25th percentile)
99.37% Resolved in Customers Favor (56th percentile)
92.11% Timely (19th percentile)
D+ #2: Mortgage
Based on 2,501 "Mortgage" complaints:
99.96% Timely (46th percentile)
98.52% Resolved in Customers Favor (41th percentile)
92.12% Timely (38th percentile)
Based on 2,435 "Checking or Savings Account" complaints:
99.84% Timely (20th percentile)
97.78% Resolved in Customers Favor (37th percentile)
100.00% Timely (50th percentile)
Based on 1,522 "Bank Account or Service" complaints:
100.00% Timely (97th percentile)
99.54% Resolved in Customers Favor (19th percentile)
81.87% Timely (22st percentile)
Based on 1,050 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
98.95% Resolved in Customers Favor (38th percentile)
98.86% Timely (51st percentile)
Based on 570 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.30% Resolved in Customers Favor (37th percentile)
95.09% Timely (55th percentile)
Based on 248 "Money Transfers" complaints:
100.00% Timely (92nd percentile)
97.58% Resolved in Customers Favor (23rd percentile)
97.58% Timely (62st percentile)
Based on 200 "Vehicle Loan or Lease" complaints:
100.00% Timely (96th percentile)
99.50% Resolved in Customers Favor (56th percentile)
100.00% Timely (50th percentile)
D+ #9: Consumer Loan
Based on 175 "Consumer Loan" complaints:
100.00% Timely (97th percentile)
99.43% Resolved in Customers Favor (37th percentile)
81.71% Timely (50th percentile)
D- #10: Student Loan
Based on 64 "Student Loan" complaints:
100.00% Timely (95th percentile)
96.88% Resolved in Customers Favor (15th percentile)
87.50% Timely (20th percentile)

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Source: https://www.bankrank.org/banks/jpmorgan-chase-co/report-card