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Jpmorgan Chase & Co. — Report Card
D- Overall
Based on 12,841 "Overall" complaints:
99.95% Timely (54rd percentile)
98.31% Resolved in Customers Favor (22nd percentile)
96.36% Timely (40th percentile)
F #1: Credit Card
Based on 3,840 "Credit Card" complaints:
99.97% Timely (25th percentile)
98.67% Resolved in Customers Favor (44rd percentile)
95.68% Timely (16th percentile)
Based on 3,064 "Checking or Savings Account" complaints:
99.87% Timely (24rd percentile)
97.62% Resolved in Customers Favor (29th percentile)
100.00% Timely (50th percentile)
D #3: Mortgage
Based on 2,372 "Mortgage" complaints:
99.96% Timely (46th percentile)
97.39% Resolved in Customers Favor (31st percentile)
95.78% Timely (50th percentile)
Based on 1,292 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
98.84% Resolved in Customers Favor (22nd percentile)
99.15% Timely (51st percentile)
Based on 917 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
99.67% Resolved in Customers Favor (30th percentile)
83.42% Timely (11th percentile)
Based on 585 "Debt Collection" complaints:
100.00% Timely (100th percentile)
98.80% Resolved in Customers Favor (28th percentile)
97.78% Timely (69th percentile)
Based on 294 "Money Transfers" complaints:
100.00% Timely (92nd percentile)
98.64% Resolved in Customers Favor (23rd percentile)
98.30% Timely (38th percentile)
Based on 257 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
Based on 111 "Consumer Loan" complaints:
100.00% Timely (94rd percentile)
99.10% Resolved in Customers Favor (25th percentile)
87.39% Timely (56th percentile)
F #10: Student Loan
Based on 61 "Student Loan" complaints:
100.00% Timely (95th percentile)
98.36% Resolved in Customers Favor (20th percentile)
90.16% Timely (15th percentile)

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Source: https://www.bankrank.org/banks/jpmorgan-chase-co/report-card