Grades are also broken down by the financial products offered be each institution. KeyBank NA is rated "B-" in Mortgages, "C-" in Debt Collection, "C" in Credit Cards, and "C" in Bank Account Services. Click on any of the financial products to see how KeyBank NA compares.
KeyBank NA has received 969 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 99% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' KeyBank NA meets the 60-day response deadline more frequently than 53% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute KeyBank NA's response to complaints — worse than 66.7% of other companies.
Most of KeyBank NA's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||129|
|2||Student loan||Non-federal student loan||Repaying your loan||128|
|3||Bank account or service||Checking account||Problems caused by my funds being low||85|
|4||Student loan||Non-federal student loan||Dealing with my lender or servicer||76|
|5||Student loan||Non-federal student loan||Problems when you are unable to pay||67|
|6||Bank account or service||Checking account||Deposits and withdrawals||63|
|7||Student loan||Non-federal student loan||Can't repay my loan||46|
|8||Mortgage||Other mortgage||Loan modification,collection,foreclosure||35|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||33|
|10||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||33|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||667||662 (99.3%)||172 (25.8%)|
|2||Closed with monetary relief||218||216 (99.1%)||26 (11.9%)|
|3||Closed with non-monetary relief||112||111 (99.1%)||20 (17.9%)|
|4||Closed without relief||60||59 (98.3%)||18 (30%)|
|5||Closed with relief||31||31 (100%)||2 (6.5%)|
|6||Closed||16||16 (100%)||4 (25%)|
|7||In progress||4||4 (100%)||0 (0%)|
|8||Untimely response||1||0 (0%)||0 (0%)|