KeyBank NA

Report Card
C
Overall Grade
B-
Mortgages Grade
C-
Debt Collection Grade
C
Credit Cards Grade
KeyBank NA is rated overall in the bottom 31 percentile (out of 100) based on 969 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99%
Resolutions Disputed by Customer22.2%
Average Time Until Resolution19 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
KeyBank NA logo

Grade Summary

Overall, KeyBank NA received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. KeyBank NA is rated "B-" in Mortgages, "C-" in Debt Collection, "C" in Credit Cards, and "C" in Bank Account Services. Click on any of the financial products to see how KeyBank NA compares.

Overview

KeyBank NA has received 969 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 99% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' KeyBank NA meets the 60-day response deadline more frequently than 53% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute KeyBank NA's response to complaints — worse than 66.7% of other companies.

Most of KeyBank NA's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Complaints by Product
Complaints by State
Complaints Against KeyBank NA
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management129
2Student loanNon-federal student loanRepaying your loan128
3Bank account or serviceChecking accountProblems caused by my funds being low85
4Student loanNon-federal student loanDealing with my lender or servicer76
5Student loanNon-federal student loanProblems when you are unable to pay67
6Bank account or serviceChecking accountDeposits and withdrawals63
7Student loanNon-federal student loanCan't repay my loan46
8MortgageOther mortgageLoan modification,collection,foreclosure35
9Bank account or serviceOther bank product/serviceAccount opening, closing, or management33
10MortgageHome equity loan or line of creditLoan servicing, payments, escrow account33
Responses From KeyBank NA
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation667662 (99.3%)172 (25.8%)
2Closed with monetary relief218216 (99.1%)26 (11.9%)
3Closed with non-monetary relief112111 (99.1%)20 (17.9%)
4Closed without relief6059 (98.3%)18 (30%)
5Closed with relief3131 (100%)2 (6.5%)
6Closed1616 (100%)4 (25%)
7In progress44 (100%)0 (0%)
8Untimely response10 (0%)0 (0%)
Complaints over the Past Year