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Keycorp — Overview
Keycorp is rated overall in the bottom 0th percentile based on 2,615 customer complaints.


Number of Complaints2,615 (25 In Progress)
Complaints per $100K of Deposits1,814.03
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer9.9%
Complaints Resolved in Customer's Favor97.4%

Financial Report

EstablishedJanuary, 1849
FDIC Certificate #17534
Number of Branches1,236 (0 International)
Total Assets$135.8 Million
Total Deposits$107.6 Million
Total Equity Held$15.2 Million
Quarterly Net Income$0.3 Million

Contact Information

Cooperate Headquarters
127 Public Square
Cleveland, OH 44114


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Other Names and Websites
Other Names (or Trade Names)
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Keycorp — Summary

Keycorp is ranked 385th out of 3,672 banks. That puts Keycorp in the bottom 6th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,615 complaints against Keycorp and 979,456 complaints total.

Of the 2,615 complaints again Keycorp, there have been 1,033 in the passed 18 months. Of those 1,033 complaints, 97.4% have been resolved in the customers favor, 9.9% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Keycorp has $107.6 million is customer deposits which means there are 1,814.03 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Keycorp is graded in 6 categories of financial products they offer. The top 3 categories are Bank Account or Service, Checking or Savings Account and Mortgage.

Keycorp is rated "D-" in Bank Account or Service; "C-" in Checking or Savings Account; "D-" in Mortgage; "D" in Credit Card; "C" in Consumer Loan; and "B" in Student Loan.

Click here to see Complete Keycorp Report Card »

Financial Summary

Keycorp was established and FDIC insured in January, 1849. Based on its asset concentration, this institution specializes in commercial lending. Keycorp has $1.4 Million is assets (0th overall) and holds $0.9 Million is customer deposits (0th overall).

Keycorp has 1,236 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Keycorp. Click here to see all complaints against Keycorp.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 110
2 Bank account or service Checking account Account opening, closing, or management 68
3 Consumer Loan Vehicle loan Managing the loan or lease 41
4 Bank account or service Other bank product/service Account opening, closing, or management 41
5 Bank account or service Checking account Deposits and withdrawals 40
6 Checking or savings account Checking account Problem caused by your funds being low 30
7 Checking or savings account Checking account Closing an account 27
8 Checking or savings account Checking account Opening an account 26
9 Mortgage Other mortgage Loan servicing, payments, escrow account 25
10 Bank account or service Checking account Problems caused by my funds being low 24
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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