|Number of Complaints||2,792 (39 In Progress)|
|Complaints per $100K of Deposits||1,936.82|
|Complaints Resolved in a Timely Manner||99.6%|
|Resolutions Disputed by Customer||5.6%|
|Complaints Resolved in Customer's Favor||96.0%|
|FDIC Certificate #|
|Number of Branches||1,225 (0 International)|
|Total Assets||$135.2 Million|
|Total Deposits||$107.1 Million|
|Total Equity Held||$15.0 Million|
|Quarterly Net Income||$0.5 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Keycorp is ranked 409th out of 3,688 banks. That puts Keycorp in the bottom 2st percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,792 complaints against Keycorp and 1,058,614 complaints total.
Of the 2,792 complaints again Keycorp, there have been 421 in the passed 18 months. Of those 421 complaints, 96.0% have been resolved in the customers favor, 5.6% have been disputed by the customer, and 99.6% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Keycorp has $107.1 million is customer deposits which means there are 1,936.82 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Keycorp is graded in 4 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.
Click here to see Complete Keycorp Report Card »
Keycorp was established and FDIC insured in January, 1849. Based on its asset concentration, this institution specializes in commercial lending. Keycorp has $1.4 Million is assets (0th overall) and holds $0.9 Million is customer deposits (0th overall).
Keycorp has 1,231 domestic offices and 0 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Keycorp. Click here to see all complaints against Keycorp.
|1||Checking or savings account||Checking account||Managing an account||83|
|2||Checking or savings account||Checking account||Problem caused by your funds being low||31|
|3||Checking or savings account||Checking account||Closing an account||28|
|4||Checking or savings account||Checking account||Opening an account||26|
|5||Checking or savings account||Other banking product or service||Managing an account||20|
|6||Credit reporting||Credit reporting||Incorrect information on your report||15|
|7||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||15|
|8||Mortgage||Other type of mortgage||Trouble during payment process||12|
|9||Credit card||General-purpose credit card or charge card||Problem when making payments||11|
|10||Mortgage||Conventional home mortgage||Trouble during payment process||10|