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Keycorp — Overview
Keycorp is rated overall in the bottom 0th percentile based on 2,792 customer complaints.

Statistics

Number of Complaints2,792 (39 In Progress)
Complaints per $100K of Deposits1,936.82
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer5.6%
Complaints Resolved in Customer's Favor96.0%

Financial Report

EstablishedJanuary, 1849
FDIC Certificate #17534
Number of Branches1,225 (0 International)
Total Assets$135.2 Million
Total Deposits$107.1 Million
Total Equity Held$15.0 Million
Quarterly Net Income$0.5 Million
0th
percentile

Contact Information

Cooperate Headquarters
127 Public Square
Cleveland, OH 44114

Website
www.key.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Keycorp — Summary

Keycorp is ranked 409th out of 3,688 banks. That puts Keycorp in the bottom 2st percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,792 complaints against Keycorp and 1,058,614 complaints total.

Of the 2,792 complaints again Keycorp, there have been 649 in the passed 18 months. Of those 649 complaints, 96.0% have been resolved in the customers favor, 5.6% have been disputed by the customer, and 99.6% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Keycorp has $107.1 million is customer deposits which means there are 1,936.82 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Keycorp is graded in 4 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Keycorp is rated "D" in Checking or Savings Account; "D-" in Mortgage; "F" in Bank Account or Service; and "D" in Credit Card.

Click here to see Complete Keycorp Report Card »

Financial Summary

Keycorp was established and FDIC insured in January, 1849. Based on its asset concentration, this institution specializes in commercial lending. Keycorp has $1.4 Million is assets (0th overall) and holds $0.9 Million is customer deposits (0th overall).

Keycorp has 1,231 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Keycorp. Click here to see all complaints against Keycorp.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 139
2 Checking or savings account Checking account Problem caused by your funds being low 42
3 Checking or savings account Checking account Closing an account 37
4 Checking or savings account Checking account Opening an account 36
5 Checking or savings account Other banking product or service Managing an account 30
6 Credit reporting Credit reporting Incorrect information on your report 26
7 Vehicle loan or lease Loan Managing the loan or lease 19
8 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 18
9 Mortgage Other type of mortgage Trouble during payment process 17
10 Mortgage Conventional home mortgage Trouble during payment process 17
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/keycorp