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Keycorp — Report Card
F Overall
Based on 1,007 "Overall" complaints:
99.60% Timely (44th percentile)
96.03% Resolved in Customers Favor (12th percentile)
94.44% Timely (14th percentile)
Based on 352 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
96.02% Resolved in Customers Favor (13th percentile)
100.00% Timely (50th percentile)
D- #2: Mortgage
Based on 171 "Mortgage" complaints:
100.00% Timely (99th percentile)
96.49% Resolved in Customers Favor (24th percentile)
93.57% Timely (16th percentile)
Based on 154 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
99.35% Resolved in Customers Favor (19th percentile)
81.17% Timely (4rd percentile)
D #4: Credit Card
Based on 90 "Credit Card" complaints:
98.89% Timely (6th percentile)
91.11% Resolved in Customers Favor (9th percentile)
98.89% Timely (78th percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/keycorp/report-card