Grades are also broken down by the financial products offered be each institution. Lending Solutions Mortgage/ LSI Mortgage is rated "C+" in Mortgages. Click on any of the financial products to see how Lending Solutions Mortgage/ LSI Mortgage compares.
Lending Solutions Mortgage/ LSI Mortgage has received 23 consumer complaints since March, 2012 – more than 77% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Lending Solutions Mortgage/ LSI Mortgage meets the 60-day response deadline more frequently than 96.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.1% of customers dispute Lending Solutions Mortgage/ LSI Mortgage's response to complaints — worse than 82.3% of other companies.
Most of Lending Solutions Mortgage/ LSI Mortgage's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||12|
|2||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||4|
|3||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||1|
|5||Credit reporting||Improper use of my credit report||1|
|6||Mortgage||FHA mortgage||Settlement process and costs||1|
|7||Mortgage||Other mortgage||Application, originator, mortgage broker||1|
|8||Mortgage||FHA mortgage||Application, originator, mortgage broker||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||17||17 (100%)||6 (35.3%)|
|2||Closed with non-monetary relief||6||6 (100%)||0 (0%)|
|3||Closed||1||1 (100%)||0 (0%)|