Lending Solutions Mortgage/ LSI Mortgage

Report Card
B-
Overall Grade
C+
Mortgages Grade
Lending Solutions Mortgage/ LSI Mortgage is rated overall in the top 61 percentile (out of 100) based on 23 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer26.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Lending Solutions Mortgage/ LSI Mortgage logo

Grade Summary

Overall, Lending Solutions Mortgage/ LSI Mortgage received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Lending Solutions Mortgage/ LSI Mortgage is rated "C+" in Mortgages. Click on any of the financial products to see how Lending Solutions Mortgage/ LSI Mortgage compares.

Overview

Lending Solutions Mortgage/ LSI Mortgage has received 23 consumer complaints since March, 2012 – more than 77% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Lending Solutions Mortgage/ LSI Mortgage meets the 60-day response deadline more frequently than 96.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.1% of customers dispute Lending Solutions Mortgage/ LSI Mortgage's response to complaints — worse than 82.3% of other companies.

Most of Lending Solutions Mortgage/ LSI Mortgage's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."

Complaints by Product
Complaints by State
Complaints Against Lending Solutions Mortgage/ LSI Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageApplication, originator, mortgage broker12
2MortgageConventional fixed mortgageCredit decision / Underwriting4
3MortgageConventional fixed mortgageSettlement process and costs3
4MortgageOther mortgageLoan modification,collection,foreclosure1
5Credit reportingImproper use of my credit report1
6MortgageFHA mortgageSettlement process and costs1
7MortgageOther mortgageApplication, originator, mortgage broker1
8MortgageFHA mortgageApplication, originator, mortgage broker1
Responses From Lending Solutions Mortgage/ LSI Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1717 (100%)6 (35.3%)
2Closed with non-monetary relief66 (100%)0 (0%)
3Closed11 (100%)0 (0%)
Complaints over the Past Year