Grades are also broken down by the financial products offered be each institution. LexisNexis is rated "C-" in Credit Reporting. Click on any of the financial products to see how LexisNexis compares.
LexisNexis has received 90 consumer complaints since November, 2012 – more than 91% of other banks.
Of those complaints, 98.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' LexisNexis meets the 60-day response deadline more frequently than 52.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.3% of customers dispute LexisNexis's response to complaints — worse than 72.5% of other companies.
Most of LexisNexis's customers complain about credit reportings with the primary issue being "incorrect information on credit report."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit reporting||Incorrect information on credit report||21|
|2||Credit reporting||Incorrect information on credit report||17|
|3||Credit reporting||Unable to get credit report/credit score||12|
|4||Credit reporting||Incorrect information on credit report||10|
|5||Credit reporting||Improper use of my credit report||10|
|6||Credit reporting||Unable to get credit report/credit score||8|
|7||Credit reporting||Incorrect information on credit report||6|
|8||Bank account or service||Other bank product/service||Account opening, closing, or management||6|
|9||Credit reporting||Credit reporting company's investigation||4|
|10||Credit reporting||Credit reporting company's investigation||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||119||117 (98.3%)||27 (22.7%)|
|2||Closed||2||2 (100%)||0 (0%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|