LexisNexis

Report Card
C
Overall Grade
C-
Credit Reporting Grade
LexisNexis is rated overall in the bottom 26 percentile (out of 100) based on 90 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.9%
Resolutions Disputed by Customer23.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
LexisNexis logo

Grade Summary

Overall, LexisNexis received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. LexisNexis is rated "C-" in Credit Reporting. Click on any of the financial products to see how LexisNexis compares.

Overview

LexisNexis has received 90 consumer complaints since November, 2012 – more than 91% of other banks.

Of those complaints, 98.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' LexisNexis meets the 60-day response deadline more frequently than 52.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.3% of customers dispute LexisNexis's response to complaints — worse than 72.5% of other companies.

Most of LexisNexis's customers complain about credit reportings with the primary issue being "incorrect information on credit report."

Complaints by Product
Complaints by State
Complaints Against LexisNexis
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit reportingIncorrect information on credit report21
2Credit reportingIncorrect information on credit report17
3Credit reportingUnable to get credit report/credit score12
4Credit reportingIncorrect information on credit report10
5Credit reportingImproper use of my credit report10
6Credit reportingUnable to get credit report/credit score8
7Credit reportingIncorrect information on credit report6
8Bank account or serviceOther bank product/serviceAccount opening, closing, or management6
9Credit reportingCredit reporting company's investigation4
10Credit reportingCredit reporting company's investigation4
Responses From LexisNexis
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation119117 (98.3%)27 (22.7%)
2Closed22 (100%)0 (0%)
3Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year