Grades are also broken down by the financial products offered be each institution. Loan To Learn is rated "C-" in Student Loans. Click on any of the financial products to see how Loan To Learn compares.
Loan To Learn has received 38 consumer complaints since March, 2012 – more than 84% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Loan To Learn meets the 60-day response deadline more frequently than 73.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 31.6% of customers dispute Loan To Learn's response to complaints — worse than 91.3% of other companies.
Most of Loan To Learn's customers complain about student loans with the primary issue being "repaying your loan."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Repaying your loan||14|
|2||Student loan||Non-federal student loan||Problems when you are unable to pay||13|
|3||Student loan||Non-federal student loan||Dealing with my lender or servicer||10|
|4||Student loan||Non-federal student loan||Can't repay my loan||6|
|5||Debt collection||Federal student loan||Taking/threatening an illegal action||1|
|6||Debt collection||Non-federal student loan||False statements or representation||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||43||43 (100%)||16 (37.2%)|
|2||Closed with monetary relief||2||2 (100%)||0 (0%)|