Loan To Learn

Report Card
C
Overall Grade
C-
Student Loans Grade
Loan To Learn is rated overall in the bottom 28 percentile (out of 100) based on 38 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer31.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Loan To Learn logo

Grade Summary

Overall, Loan To Learn received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Loan To Learn is rated "C-" in Student Loans. Click on any of the financial products to see how Loan To Learn compares.

Overview

Loan To Learn has received 38 consumer complaints since March, 2012 – more than 84% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Loan To Learn meets the 60-day response deadline more frequently than 73.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 31.6% of customers dispute Loan To Learn's response to complaints — worse than 91.3% of other companies.

Most of Loan To Learn's customers complain about student loans with the primary issue being "repaying your loan."

Complaints by Product
Complaints by State
Complaints Against Loan To Learn
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanRepaying your loan14
2Student loanNon-federal student loanProblems when you are unable to pay13
3Student loanNon-federal student loanDealing with my lender or servicer10
4Student loanNon-federal student loanCan't repay my loan6
5Debt collectionFederal student loanTaking/threatening an illegal action1
6Debt collectionNon-federal student loanFalse statements or representation1
Responses From Loan To Learn
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4343 (100%)16 (37.2%)
2Closed with monetary relief22 (100%)0 (0%)
Complaints over the Past Year