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Loandepot.com, LLC — Overview
B- Overall
Loandepot.com, LLC is rated overall in the top 62st percentile based on 620 customer complaints.

Statistics

Number of Complaints620 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.0%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
62st
percentile

Contact Information

Not Available

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Loandepot.com, LLC — Summary

Loandepot.com, LLC is ranked 158th out of 3,688 banks. That puts Loandepot.com in the top 62nd percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 620 complaints against Loandepot.com and 1,058,614 complaints total.

Of the 620 complaints again Loandepot.com, there have been 230 in the passed 18 months. Of those 230 complaints, 100.0% have been resolved in the customers favor, 5.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Loandepot.com, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Payday Loan.

Loandepot.com, LLC is rated "B+" in Mortgage.

Click here to see Complete Loandepot.com Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Loandepot.com, LLC. Click here to see all complaints against Loandepot.com.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 31
2 Mortgage Conventional home mortgage Trouble during payment process 25
3 Mortgage Conventional home mortgage Closing on a mortgage 19
4 Mortgage FHA mortgage Struggling to pay mortgage 15
5 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 11
6 Mortgage VA mortgage Struggling to pay mortgage 11
7 Credit reporting Credit reporting Incorrect information on your report 9
8 Mortgage VA mortgage Applying for a mortgage or refinancing an existing mortgage 9
9 Mortgage Home equity loan or line of credit (HELOC) Applying for a mortgage or refinancing an existing mortgage 8
10 Mortgage VA mortgage Trouble during payment process 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/loandepotcom-llc