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Loandepot.com, LLC — Overview
D Overall
Loandepot.com, LLC is rated overall in the bottom 23rd percentile based on 559 customer complaints.

Statistics

Number of Complaints559 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer10.3%
Complaints Resolved in Customer's Favor99.6%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
23rd
percentile

Contact Information

Not Available

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Loandepot.com, LLC — Summary

Loandepot.com, LLC is ranked 314th out of 3,648 banks. That puts Loandepot.com in the bottom 23rd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 559 complaints against Loandepot.com and 1,002,502 complaints total.

Of the 559 complaints again Loandepot.com, there have been 227 in the passed 18 months. Of those 227 complaints, 99.6% have been resolved in the customers favor, 10.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Loandepot.com, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Payday Loan.

Loandepot.com, LLC is rated "C-" in Mortgage.

Click here to see Complete Loandepot.com Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Loandepot.com, LLC. Click here to see all complaints against Loandepot.com.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 23
2 Mortgage Conventional home mortgage Trouble during payment process 22
3 Mortgage Conventional fixed mortgage Application, originator, mortgage broker 18
4 Mortgage Conventional home mortgage Closing on a mortgage 13
5 Mortgage FHA mortgage Struggling to pay mortgage 12
6 Mortgage VA mortgage Struggling to pay mortgage 10
7 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 9
8 Mortgage FHA mortgage Application, originator, mortgage broker 8
9 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 7
10 Mortgage Other mortgage Loan servicing, payments, escrow account 6
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/loandepotcom-llc