|Number of Complaints||559 (1 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||10.3%|
|Complaints Resolved in Customer's Favor||99.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Loandepot.com, LLC is ranked 314th out of 3,648 banks. That puts Loandepot.com in the bottom 23rd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 559 complaints against Loandepot.com and 1,002,502 complaints total.
Of the 559 complaints again Loandepot.com, there have been 227 in the passed 18 months. Of those 227 complaints, 99.6% have been resolved in the customers favor, 10.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Loandepot.com, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Payday Loan.
Loandepot.com, LLC is rated "C-" in Mortgage.
Click here to see Complete Loandepot.com Report Card »
Below is the list of the top 10 complaint reasons against Loandepot.com, LLC. Click here to see all complaints against Loandepot.com.
|1||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||23|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||22|
|3||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||18|
|4||Mortgage||Conventional home mortgage||Closing on a mortgage||13|
|5||Mortgage||FHA mortgage||Struggling to pay mortgage||12|
|6||Mortgage||VA mortgage||Struggling to pay mortgage||10|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||9|
|8||Mortgage||FHA mortgage||Application, originator, mortgage broker||8|
|9||Mortgage||FHA mortgage||Applying for a mortgage or refinancing an existing mortgage||7|
|10||Mortgage||Other mortgage||Loan servicing, payments, escrow account||6|