Lobel Financial Corporation

Report Card
D
Overall Grade
D
Consumer Loans Grade
Lobel Financial Corporation is rated overall in the bottom 6 percentile (out of 100) based on 36 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner91.7%
Resolutions Disputed by Customer27.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Lobel Financial Corporation logo

Grade Summary

Overall, Lobel Financial Corporation received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Lobel Financial Corporation is rated "D" in Consumer Loans. Click on any of the financial products to see how Lobel Financial Corporation compares.

Overview

Lobel Financial Corporation has received 36 consumer complaints since September, 2012 – more than 84% of other banks.

Of those complaints, 91.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Lobel Financial Corporation meets the 60-day response deadline less frequently than 76.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.8% of customers dispute Lobel Financial Corporation's response to complaints — worse than 85.5% of other companies.

Most of Lobel Financial Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Lobel Financial Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease16
2Consumer loanVehicle loanProblems when you are unable to pay13
3Consumer loanVehicle loanTaking out the loan or lease7
4Debt collectionAutoCommunication tactics2
5Debt collectionImproper contact or sharing of info1
6Debt collectionAutoImproper contact or sharing of info1
7Debt collectionAutoTaking/threatening an illegal action1
8Consumer loanVehicle leaseManaging the loan or lease1
9Consumer loanInstallment loanProblems when you are unable to pay1
10Debt collectionAutoDisclosure verification of debt1
Responses From Lobel Financial Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3026 (86.7%)9 (30%)
2Closed with non-monetary relief1615 (93.8%)4 (25%)
Complaints over the Past Year