Grades are also broken down by the financial products offered be each institution. Lobel Financial Corporation is rated "D" in Consumer Loans. Click on any of the financial products to see how Lobel Financial Corporation compares.
Lobel Financial Corporation has received 36 consumer complaints since September, 2012 – more than 84% of other banks.
Of those complaints, 91.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Lobel Financial Corporation meets the 60-day response deadline less frequently than 76.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.8% of customers dispute Lobel Financial Corporation's response to complaints — worse than 85.5% of other companies.
Most of Lobel Financial Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||16|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||13|
|3||Consumer loan||Vehicle loan||Taking out the loan or lease||7|
|4||Debt collection||Auto||Communication tactics||2|
|5||Debt collection||Improper contact or sharing of info||1|
|6||Debt collection||Auto||Improper contact or sharing of info||1|
|7||Debt collection||Auto||Taking/threatening an illegal action||1|
|8||Consumer loan||Vehicle lease||Managing the loan or lease||1|
|9||Consumer loan||Installment loan||Problems when you are unable to pay||1|
|10||Debt collection||Auto||Disclosure verification of debt||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||30||26 (86.7%)||9 (30%)|
|2||Closed with non-monetary relief||16||15 (93.8%)||4 (25%)|