Mariner Finance, LLC

Report Card
C+
Overall Grade
D
Consumer Loans Grade
Mariner Finance, LLC is rated overall in the bottom 46 percentile (out of 100) based on 24 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer37.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Mariner Finance, LLC logo

Grade Summary

Overall, Mariner Finance, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Mariner Finance, and LLC is rated "D" in Consumer Loans. Click on any of the financial products to see how Mariner Finance, LLC compares.

Overview

Mariner Finance, LLC has received 24 consumer complaints since March, 2014 – more than 78% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Mariner Finance, LLC meets the 60-day response deadline more frequently than 96.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 37.5% of customers dispute Mariner Finance, LLC's response to complaints — worse than 97% of other companies.

Most of Mariner Finance, LLC's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Mariner Finance, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanInstallment loanManaging the loan or lease7
2Consumer loanInstallment loanProblems when you are unable to pay5
3Consumer loanVehicle loanManaging the loan or lease5
4Consumer loanVehicle loanProblems when you are unable to pay2
5Debt collectionOther (phone, health club, etc.)Communication tactics2
6Debt collectionAutoCont'd attempts collect debt not owed2
7Debt collectionAutoImproper contact or sharing of info1
8Debt collectionAutoCommunication tactics1
9Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info1
10Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info1
Responses From Mariner Finance, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3535 (100%)14 (40%)
2Closed with non-monetary relief33 (100%)1 (33.3%)
3Closed with monetary relief22 (100%)0 (0%)
4Closed11 (100%)1 (100%)
Complaints over the Past Year