Grades are also broken down by the financial products offered be each institution. Mariner Finance, and LLC is rated "D" in Consumer Loans. Click on any of the financial products to see how Mariner Finance, LLC compares.
Mariner Finance, LLC has received 24 consumer complaints since March, 2014 – more than 78% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Mariner Finance, LLC meets the 60-day response deadline more frequently than 96.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 37.5% of customers dispute Mariner Finance, LLC's response to complaints — worse than 97% of other companies.
Most of Mariner Finance, LLC's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Installment loan||Managing the loan or lease||7|
|2||Consumer loan||Installment loan||Problems when you are unable to pay||5|
|3||Consumer loan||Vehicle loan||Managing the loan or lease||5|
|4||Consumer loan||Vehicle loan||Problems when you are unable to pay||2|
|5||Debt collection||Other (phone, health club, etc.)||Communication tactics||2|
|6||Debt collection||Auto||Cont'd attempts collect debt not owed||2|
|7||Debt collection||Auto||Improper contact or sharing of info||1|
|8||Debt collection||Auto||Communication tactics||1|
|9||Debt collection||Other (phone, health club, etc.)||Improper contact or sharing of info||1|
|10||Debt collection||Other (phone, health club, etc.)||Improper contact or sharing of info||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||35||35 (100%)||14 (40%)|
|2||Closed with non-monetary relief||3||3 (100%)||1 (33.3%)|
|3||Closed with monetary relief||2||2 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||1 (100%)|