Mercantile Adjustment Bureau, LLC

Report Card
B-
Overall Grade
C+
Debt Collection Grade
Mercantile Adjustment Bureau, LLC is rated overall in the top 56 percentile (out of 100) based on 90 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer23.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Mercantile Adjustment Bureau, LLC logo

Grade Summary

Overall, Mercantile Adjustment Bureau, LLC received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Mercantile Adjustment Bureau, and LLC is rated "C+" in Debt Collection. Click on any of the financial products to see how Mercantile Adjustment Bureau, LLC compares.

Overview

Mercantile Adjustment Bureau, LLC has received 90 consumer complaints since August, 2013 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Mercantile Adjustment Bureau, LLC meets the 60-day response deadline more frequently than 81.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.3% of customers dispute Mercantile Adjustment Bureau, LLC's response to complaints — worse than 72.5% of other companies.

Most of Mercantile Adjustment Bureau, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Mercantile Adjustment Bureau, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed23
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed20
3Debt collectionCommunication tactics11
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt8
5Debt collectionDisclosure verification of debt6
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
7Debt collectionOther (phone, health club, etc.)False statements or representation4
8Debt collectionMedicalCont'd attempts collect debt not owed4
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
10Debt collectionCredit cardImproper contact or sharing of info3
Responses From Mercantile Adjustment Bureau, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation118118 (100%)27 (22.9%)
2Closed22 (100%)1 (50%)
3Closed with non-monetary relief22 (100%)1 (50%)
Complaints over the Past Year