Grades are also broken down by the financial products offered be each institution. Mercedes-Benz Financial Services is rated "D" in Consumer Loans. Click on any of the financial products to see how Mercedes-Benz Financial Services compares.
Mercedes-Benz Financial Services has received 54 consumer complaints since March, 2012 – more than 88% of other banks.
Of those complaints, 85.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Mercedes-Benz Financial Services meets the 60-day response deadline less frequently than 85.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.8% of customers dispute Mercedes-Benz Financial Services's response to complaints — worse than 85.7% of other companies.
Most of Mercedes-Benz Financial Services's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle lease||Managing the loan or lease||15|
|2||Consumer loan||Vehicle loan||Managing the loan or lease||11|
|3||Consumer loan||Vehicle loan||Taking out the loan or lease||9|
|4||Consumer loan||Vehicle loan||Problems when you are unable to pay||7|
|5||Consumer loan||Vehicle lease||Taking out the loan or lease||5|
|6||Consumer loan||Vehicle lease||Problems when you are unable to pay||5|
|7||Consumer loan||Vehicle lease||Shopping for a loan or lease||3|
|8||Debt collection||Auto||Cont'd attempts collect debt not owed||2|
|9||Consumer loan||Vehicle loan||Shopping for a loan or lease||2|
|10||Debt collection||Auto||Improper contact or sharing of info||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||62||55 (88.7%)||17 (27.4%)|
|2||Closed with non-monetary relief||3||2 (66.7%)||1 (33.3%)|
|3||Closed||3||3 (100%)||0 (0%)|
|4||Closed with monetary relief||1||1 (100%)||1 (100%)|