Mercedes-Benz Financial Services

Report Card
F
Overall Grade
D
Consumer Loans Grade
Mercedes-Benz Financial Services is rated overall in the bottom 3 percentile (out of 100) based on 54 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner85.2%
Resolutions Disputed by Customer27.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Mercedes-Benz Financial Services logo

Grade Summary

Overall, Mercedes-Benz Financial Services received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Mercedes-Benz Financial Services is rated "D" in Consumer Loans. Click on any of the financial products to see how Mercedes-Benz Financial Services compares.

Overview

Mercedes-Benz Financial Services has received 54 consumer complaints since March, 2012 – more than 88% of other banks.

Of those complaints, 85.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Mercedes-Benz Financial Services meets the 60-day response deadline less frequently than 85.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.8% of customers dispute Mercedes-Benz Financial Services's response to complaints — worse than 85.7% of other companies.

Most of Mercedes-Benz Financial Services's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Mercedes-Benz Financial Services
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle leaseManaging the loan or lease15
2Consumer loanVehicle loanManaging the loan or lease11
3Consumer loanVehicle loanTaking out the loan or lease9
4Consumer loanVehicle loanProblems when you are unable to pay7
5Consumer loanVehicle leaseTaking out the loan or lease5
6Consumer loanVehicle leaseProblems when you are unable to pay5
7Consumer loanVehicle leaseShopping for a loan or lease3
8Debt collectionAutoCont'd attempts collect debt not owed2
9Consumer loanVehicle loanShopping for a loan or lease2
10Debt collectionAutoImproper contact or sharing of info2
Responses From Mercedes-Benz Financial Services
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6255 (88.7%)17 (27.4%)
2Closed with non-monetary relief32 (66.7%)1 (33.3%)
3Closed33 (100%)0 (0%)
4Closed with monetary relief11 (100%)1 (100%)
Complaints over the Past Year